Samira Falahazandehi
Melbourne,VIC
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Casual Team Member
The Good Guys
08.2023 - 02.2024
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Gathered, organized and input information into digital database.
- Maintained productive, efficient approach to all tasks.
- Collaborated with team members to maintain clean, organized store environment.
Customer Advisor
Sanat Ertebat Pishro
11.2015 - 07.2022
- Utilized feedback from clients to identify areas of improvement within company's offerings or processes leading to enhanced customer-centric operations.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Increased efficiency and team productivity by promoting operational best practices.
- Enhanced customer satisfaction by providing personalized support and solutions to their inquiries.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed and updated databases to handle customer data.
Education
Bachelor of Science - Computer Science
Mazandran University
10.2012
Master of Science - Cyber Security
Deakin University
08.2025
Skills
- Computer Skills
- Flexibility
- Collaboration and Teamwork
- Positive Attitude
- Attention to Detail
Timeline
Casual Team Member
The Good Guys
08.2023 - 02.2024
Customer Advisor
Sanat Ertebat Pishro
11.2015 - 07.2022
Bachelor of Science - Computer Science
Mazandran University
Master of Science - Cyber Security
Deakin University
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