SAMIRA HEYDARABADI
Gordon,Australia
Summary
Personable Retail Sales Associate praised by management for exceeding sales target. Offers talent for identifying customer needs and upselling to higher-value products. Composed and articulate individual with expert-level product knowledge.
Overview
11
11
years of professional experience
Work History
Retail Sales
bahar persian Food and Art
04.2022 - 12.2023
- Assisted salon leader with tracking salon retail sales.
- Maintained records of item cost, retail and gross profit and margin dollars to determine category sales and gross profit results.
- Generated retail product sales by responding to questions to thoroughly explain benefits and results.
- Recommended category and item changes to retail customers and directed work of teams producing promotional, pricing, sales and product marketing initiatives.
- Created retail displays to highlight particular products and drive sales according to corporate strategy.
- Assisted retail manager with sales, employee management, customer service and operations management.
- Managed budget and expenditures, supplies and renovations and drove operations to meet sales and profit margins.
- Set specific program objectives and sales goals for territory.
OFFICE ADMINISTRATOR
ETAX Plus
09.2019 - 03.2021
- Conducted clerical duties, including filing, answering phone calls, responding to emails and preparing documents
- Performed accounting tasks, including invoicing and budget tracking
- Analyzed data to monitor and improve customer service delivery
- Organized the front desk, managing all incoming visitors, personnel and communications, including welcoming new arrivals to the premises and recording and managing documentation.
OFFICE MANAGER
Jalco Group
02.2013 - 09.2015
- Provided general support to visitors
- Answered internal and external enquiries via phone and email in a professional and polite manner providing customer excellence with every interaction
- Oversaw office operations
- Established filing systems and record-keeping standards
- Work with all functions of the business, building strong partnerships to ensure efficient and best outcomes for the client
- Assisted with the coordination of customer interaction by organizing meetings and scheduling appointments
- Planned company events
- Prepared operational reports
- Maintained personnel and client records, employee databases, and relevant documentation
- Managed database including workflows and forms
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Education
Graduate Certificate - Data Science and Artificial Intelligence
Institute of Data UTS
Sydney, NSW01.2021
Bachelor of Science - Information Technology
Azad University of Bonjoured
01.2011
Skills
- Customer Service
- Money Handling
- Order Processing
- Display Setup
- Sales Goals Attainment
- Product Knowledge
- Promotional Events
- Problem-Solving
- Retail Sales
- Store Opening and Closing
- Positive and Professional
- Teamwork and Collaboration
Timeline
Retail Sales
bahar persian Food and Art
04.2022 - 12.2023
OFFICE ADMINISTRATOR
ETAX Plus
09.2019 - 03.2021
OFFICE MANAGER
Jalco Group
02.2013 - 09.2015
Graduate Certificate - Data Science and Artificial Intelligence
Institute of Data UTS
Bachelor of Science - Information Technology
Azad University of Bonjoured
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