Hi, I’m
Samira Plavina
Manning,WA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing excellent customer service.
Overview
14
years of professional experience
Work History
Coca Cola Europacific
Business Development Manager
01.2020 - 10.2023
Job overview
- Increased client base by developing and implementing effective business development strategies.
- Strengthened relationships with key clients through regular communication and meetings.
- Identified new market opportunities, analyzing industry trends and competitor activities.
- Secured contracts by delivering persuasive presentations to customers
- Collaborated with cross-functional teams to develop innovative solutions for complex client needs.
- Mentored team members, fostering a positive work environment that encouraged professional growth.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Built relationships with customers to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed a portfolio of contracts, ensuring timely renewals, extensions, or terminations as needed.
- Ensured compliance with regulatory requirements by maintaining accurate records and staying current on industry changes.
- Provided expert guidance on contractual matters to internal stakeholders, assisting in the resolution of disputes and negotiations.
Coca Cola Europacific
New Business Manager
07.2017 - 12.2018
Job overview
- Increased business growth by identifying and targeting new market opportunities.
- Developed strategic partnerships for mutual gain, fostering long-term collaborations.
- Implemented innovative marketing strategies to raise brand awareness and attract new clients.
- Enhanced client satisfaction with exceptional relationship management skills and attentive customer service.
- Streamlined operational processes for increased efficiency and productivity within the team.
- Maximized revenue generation by effectively managing sales pipelines and closing deals promptly.
- Negotiated favourable contract terms, securing beneficial agreements for both parties involved.
- Communicated with customers and vendors positively with particular attention to problem resolution.
Coca Cola Europacific
Business Development Executive
04.2015 - 07.2017
Job overview
- Increased client base by identifying and pursuing new business opportunities
- Generated revenue growth by developing and executing targeted sales strategies to expand market share.
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Negotiated contracts with key stakeholders, resulting in favourable terms for the company and long-term partnerships.
- Collaborated with cross-functional teams to identify opportunities for product improvement, driving innovation in the company''s offerings.
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
- Managed a portfolio of accounts, ensuring timely delivery of products/services while maintaining high levels of customer satisfaction.
- Conducted competitor analysis to identify gaps in the market and capitalize on untapped opportunities.
- Provided exceptional customer service by promptly addressing client concerns and resolving issues as they arose.
- Leveraged CRM tools to track customer issues
- Assisted marketing department in creating targeted campaigns that effectively communicated the value proposition of our products/services to potential customers.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Negotiated prices, terms of sales and service agreements.
Coca Cola Europacific
Customer Supply Chain Officer
04.2010 - 04.2015
Job overview
- Streamlined supply chain operations by implementing efficient inventory management systems.
- Coordinated transportation activities to ensure on-time delivery of products while minimising shipping costs.
- Oversaw end-to-end order fulfillment processes, ensuring accurate and timely processing of customer orders from placement to delivery.
- Resolved customer disputes by thoroughly investigating and analysing account discrepancies.
- Maintained high customer satisfaction rates by providing timely, accurate, and empathetic responses to inquiries.
- Worked closely with third party logistic to ensure smooth delivery of goods
- Provided the regional team with support
- Managed order preparation and delivery process
- Coordinated transportation activities to ensure on-time delivery of products while minimizing shipping costs
- Used SAP to process unsettled loads
Coca Cola Europacific
Executive Assistant
07.2012 - 07.2013
Job overview
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Handled incoming and outgoing mail, email and faxes.
- Took notes and dictation at meetings.
- Provided exceptional administrative support to the Managing Director, contributing to increased productivity levels.
- Managed travel arrangements, anticipating needs and addressing potential issues proactively to ensure smooth trips for the Managing Director.
Education
Perth Modern SchoolSubiaco, WA
High School Diploma
12.2008
Skills
- Sales and Customer Service
- Problem-Solving Skills
- Teamwork and Collaboration
- Upselling
- Flexible and Adaptable
- Contract Management
References
Will be provided upon request.
Timeline
Business Development Manager
Coca Cola Europacific
01.2020 - 10.2023
New Business Manager
Coca Cola Europacific
07.2017 - 12.2018
Business Development Executive
Coca Cola Europacific
04.2015 - 07.2017
Executive Assistant
Coca Cola Europacific
07.2012 - 07.2013
Customer Supply Chain Officer
Coca Cola Europacific
04.2010 - 04.2015
Perth Modern School
High School Diploma
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