Samirah Yosufi
Adelaide,SA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
CUSTOMER SERVICE CASHIER
Coles Supermarket
11.2021 - 12.2022
- Helped customers complete purchases, locate items and join reward programs
- Used POS system to enter orders, process payments and issue receipts
- Monitored self-checkout systems and provided assistance or intervention where required
- Resolved customer complaints and maintained clean and tidy checkout area
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Worked flexible schedule and extra shifts to meet business needs
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Met customer service goals and exceeded customer expectations.
FAST FOOD TEAM MEMBER
McDonald's
05.2018 - 10.2021
- Greeted customers, provided excellent customer service, and addressed customer inquiries
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction
- Operated cash register for cash and EFTPOS transactions with excellent accuracy levels
- Reduced customer wait times by quickly operating customer window and sales register
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Education
BACHELOR OF NURSING -
University of Adelaide
Adelaide, SA12.2024
SACE STAGE 2 -
St Aloysius College
11.2021
Skills
- Strong Communication and Interpersonal Skills
- Customer Service and Assistance
- Customer Complaint Resolution
- Cash Register Operation
- POS Transactions
- Rewards Programs
- Dedicated Team Player
Languages
Persian
Native or Bilingual
Timeline
CUSTOMER SERVICE CASHIER
Coles Supermarket
11.2021 - 12.2022
FAST FOOD TEAM MEMBER
McDonald's
05.2018 - 10.2021
BACHELOR OF NURSING -
University of Adelaide
SACE STAGE 2 -
St Aloysius College
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