Samir Ali Sheikh
Townsville,QLD
Summary
Driven Manager at Cheese Cake Shop, I leveraged team leadership and operations management to boost productivity by 30%. Skilled in strategic planning and staff development, I fostered a culture of continuous improvement and customer satisfaction, enhancing the company's reputation through effective problem-solving and interpersonal communication. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
2
2
years of professional experience
Work History
Manager Cheese Cake Shop
Cheese Cake Shop
01.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Launched quality assurance practices for each phase of development
- Managed senior-level personnel working in marketing and sales capacities.
Education
Ph.D. - Government
University of Canberra
Canberra, ACT01.2013
Summer School - Human Resource Management
London School of Economics
London Uk06.2007
Master of Arts - Public Management
University of Potsdam
Germany06.2005
Skills
Team Leadership
Time Management
Verbal and written communication
Complex Problem-Solving
Operations Management
Project Management
Staff Management
Staff Training and Development
Strategic Planning
Sales Techniques
Performance Management
Customer Relationship Management (CRM)
Cross-Functional Teamwork
Staff Development
Workforce Management
Schedule Preparation
Performance Evaluations
Policy Implementation
Sales management
Marketing
Negotiation
Business Administration
Budget Control
Expectation setting
Business Planning
Key Performance Indicators
Business Development
Financial Management
Brand Management
Expense Tracking
Contract Management
Decision-Making
Customer Service
Teamwork and Collaboration
Salesforce Management
Lead Generation
Effective Communication
Problem Resolution
Adaptability and Flexibility
Attention to Detail
Positive Attitude
Multitasking
Problem-Solving
Multitasking Abilities
Work Planning and Prioritization
Team Development
Organizational Skills
Computer Skills
Staff Training
Goal Setting
Employee Coaching and Mentoring
Scheduling and Coordinating
Task Delegation
Training and Development
Managing Operations and Efficiency
Customer Relationship Management
Hiring and Training
Active Listening
Good Judgment
Relationship Building
MS Office
Negotiation and Conflict Resolution
Process Improvement
Interpersonal Relations
Schedule Management
Employee Development
Performance Tracking and Evaluation
Administration and Reporting
Problem-solving aptitude
Shift Scheduling
Reliability
Adaptability
Performance reviewing
Budget Management
Onboarding and Orientation
Problem-solving abilities
Team building
Idea Development and Brainstorming
Human Resources Management
Emergency Response
Schedule oversight
Cost Control
Technical Proficiency
Task Prioritization
Team Collaboration
Preventive Maintenance
Budget Administration
Written Communication
Interpersonal Communication
Interpersonal Skills
Languages
English
Full Professional
Urdu
Native or Bilingual
Hindi
Limited Working
Punjabi
Professional Working
Timeline
Manager Cheese Cake Shop
Cheese Cake Shop
01.2023 - Current
Ph.D. - Government
University of Canberra
Summer School - Human Resource Management
London School of Economics
Master of Arts - Public Management
University of Potsdam
Similar Profiles
Madeline (Maddie) YoungMadeline (Maddie) Young
Crew Member at Cheese Cake ShopCrew Member at Cheese Cake Shop
Aqsa ArshadAqsa Arshad
Cake Decorator at The cheese CakeCake Decorator at The cheese Cake
Jason SmithJason Smith
Shop Owner at The Cake Shop LLCShop Owner at The Cake Shop LLC