Samit Hassan Bhuiyan
Riverwood
Summary
Dynamic IT Support Analyst with a proven track record at Fujitsu Australia, excelling in data analysis and financial modeling. Adept at troubleshooting across diverse platforms, I leverage my technical expertise and customer-centric approach to deliver innovative solutions, enhancing operational efficiency and driving successful project outcomes.
Overview
8
8
years of professional experience
Work History
Technical Specialist
Apple AU
11.2024 - Current
- Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs
- Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple
- Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software
IT Support Analyst (Full –time)
Fujitsu Australia
06.2022 - 07.2024
- Personalized and build SOE for Rebel, Macpac, BCF, Ralph Lauren, Uniqlo
- Experience in providing support with active directory and Microsoft exchange
- Staging of shared and personal SOE devices (Windows, MacOS and Linux)
- Registering and staging of various android devices on Azure and intune portal for euro garages rollout projects
- Delivered Extensive customer support and troubleshooting for linux, ios and windows environment
- Staged Uniqlo’s self-checkout with automatic item scanning technology which includes Ipad, RFID reader, Meraki devices all over Australia
- Produced and documented solutions
- On Fujitsu’s inhouse platform to contribute and other team members for most clients
- Costing executive for Ralph Lauren and Qantas projects
- Delivering networking devices and peripherals as per customer standards
- Provided support for all software, hardware and network related issues, physically as well as remotely
Footwear Specialist (Full-Time)
Nike Australia
07.2021 - 07.2022
- Boost sales and marketing campaigns
- Serve Customers
- Solve their queries on shop
Information Technology Intern
Interfuse Technologies
12.2021 - 02.2022
- Mobile Apps development
- Infrastructure Engineering
UTS Polling Booth Attendant (Casual)
University of Technology Sydney
10.2019 - 11.2019
- Ensure the student election management
- Customer service
- Organize the student election activity day by day
Financial Analyst (Full Time)
Pathao Limited
06.2017 - 06.2018
- Financial Modelling and Risk Assessment: Analysing financial statements (balance sheets, income statements, cash flow statements) to assess a company's financial health
- Evaluate with primarily with excel using past and present financial data to identify trends and patterns
- Investment analysis: Calculating and interpreting financial ratios to measure profitability, liquidity, and solvency
- Providing recommendations to investment managers
- Budgeting and Forecasting: Building Financial Model to forecast future financial models
- Develop valuation model
- Reporting and communication: Prepare financial report and presentation showing insights to management and stakeholders
- Tools: Microsoft Excel for financial modelling, data analysis and manipulation
- Creating charts and graphs and for statistical analysis
- The other tools are SAP, Tablaue, Power BI, R and python for statistics
Education
Master of Information Technology - Data analytics, Information Systems, Networking
University of technology Sydney
07.2024
Bachelor of Business administration - Accounting and Finance
North South University
12.2017
Skills
- R Studio
- Data analysis
- Financial modeling
- Statistical analysis
- Python
- SQL
- Windows
- MAC
- Power BI
- Excel
- MS Office
- Salesforce
- AWS beanstalk
- VM ware
Extra Curricular Interests
- Participant, Chinese Bridge summer camp with Chinese government scholarship, 11/01/15
- Champion, Inter university Dhaka futsal Championship, 12/01/14
- Champion, Inter School Dhaka division Football championship, 12/01/09
Timeline
Technical Specialist
Apple AU
11.2024 - Current
IT Support Analyst (Full –time)
Fujitsu Australia
06.2022 - 07.2024
Information Technology Intern
Interfuse Technologies
12.2021 - 02.2022
Footwear Specialist (Full-Time)
Nike Australia
07.2021 - 07.2022
UTS Polling Booth Attendant (Casual)
University of Technology Sydney
10.2019 - 11.2019
Financial Analyst (Full Time)
Pathao Limited
06.2017 - 06.2018
Master of Information Technology - Data analytics, Information Systems, Networking
University of technology Sydney
Bachelor of Business administration - Accounting and Finance
North South University
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