Summary
Overview
Work History
Education
Skills
Certification
Non Related Referees
Timeline
Generic

Samitha De Alwis

Maribyrnong,VIC

Summary

With a Mater of International Community Development and a background in a bachelor of Law, I am seeking a role in community development. I am an Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

SALES ASSOCIATE

DAVID JONES
11.2020 - Current
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
  • Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Solved customer challenges by offering relevant products and services.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Listened to customer needs and desires to identify and recommend optimal products.

SALES ASSOCIATE

SUNGLASS HUT HIGHPOINT
11.2020 - 01.2023
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Prioritized helping customers over completing other routine tasks in store.
  • Used in-store system to locate inventory and place special orders for customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Developed strong rapport with customers and created positive impression of business.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Solved customer challenges by offering relevant products and services.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Research Assistant

Burnett Institute – UNICEF
09.2021 - 12.2021
  • Enhanced research quality by meticulously collecting and analyzing data from various sources.
  • Streamlined data management processes for increased efficiency and accuracy in research findings.
  • Collaborated with multidisciplinary teams to develop innovative research methodologies and strategies.
  • Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge.
  • Organized research materials, maintaining a well-ordered workspace conducive to productivity.
  • Implemented ethical guidelines throughout all stages of the research process, fostering responsible conduct in scientific pursuits.
  • Maintained open lines of communication with project leads and team members for effective collaboration on common goals.
  • Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
  • Performed statistical, qualitative, and quantitative analysis.

Education

Master of Arts - International Community Development

VICTORIA UNIVERSITY
Footscray, VIC
03.2022

Bachelor of Arts - Law

SRI LANKA LAW COLLEGE - COLOMBO
11.2020

BACHELOR OF LAWS (LLB) HONS -

ROYAL INSTITUTE OF COLOMBO
01.2016

DIPLOMA IN ENGINEERING -

ANC - COLOMBO
06.2010

EDEXCEL ADVANCED SUBSIDIARY LEVEL -

LADIES' COLLEGE - Colombo 07

G.C.E ORDINARY LEVEL -

LADIES' COLLEGE - Colombo 07

Skills

  • Computer Literate
  • Good interpersonal skills
  • Teamwork and Collaboration
  • Policy and Procedure Adherence
  • Time Management
  • Negotiation Tactics
  • Dispute Mediation
  • Professional Demeanor
  • Goal-Oriented
  • Ability to work under pressure
  • Good time management
  • Punctuality
  • Client Account Management
  • Conflict Resolution
  • Problem-solving skills
  • Multi-tasking strength
  • Relationship Building

Certification

I hereby certify that the information given above is true and accurate to the best of my knowledge. I shall be glad if I am offered an opportunity to serve your esteemed establishment and I can assure you that I will always carry out my duties with devotion and loyalty.

Non Related Referees

  • Dr. Charles Mphande- Senior Lecturer- Victoria University- 0407811710
  • Danielle Wainwright - Sales Manager- Sunglass Hut - 0468359287

Timeline

Research Assistant

Burnett Institute – UNICEF
09.2021 - 12.2021

SALES ASSOCIATE

DAVID JONES
11.2020 - Current

SALES ASSOCIATE

SUNGLASS HUT HIGHPOINT
11.2020 - 01.2023

Master of Arts - International Community Development

VICTORIA UNIVERSITY

Bachelor of Arts - Law

SRI LANKA LAW COLLEGE - COLOMBO

BACHELOR OF LAWS (LLB) HONS -

ROYAL INSTITUTE OF COLOMBO

DIPLOMA IN ENGINEERING -

ANC - COLOMBO

EDEXCEL ADVANCED SUBSIDIARY LEVEL -

LADIES' COLLEGE - Colombo 07

G.C.E ORDINARY LEVEL -

LADIES' COLLEGE - Colombo 07

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