Samitha Shanaka
Pakenham
Summary
Dynamic professional with a proven track record at Customer service, excelling in team leadership and risk management. Demonstrated expertise in problem-solving and analytical thinking, enhancing operational efficiency and customer satisfaction. Committed to delivering high-quality service while ensuring compliance with regulations and implementing effective quality assurance practices.
Overview
6
6
years of professional experience
Work History
Post Supervisor
Ceylon Express
12.2024 - Current
- Overseeing the daily sorting, processing, and delivery of mail by identifying bottlenecks in the workflow and addressing them promptly.
- Ensuring mail is correctly classified and dispatched to the appropriate destinations and monitoring the timely dispatch and receipt of mail within the operational deadlines.
- Supervising a team of mail sorters and delivery staff and motivating the team to meet performance targets and deliver high-quality service.
- Ensuring compliance with postal regulations, safety protocols, and company policies, implementing quality assurance practices to prevent errors in sorting, processing, and delivery and conducting regular audits of operations and identifying areas for improvement.
- Handling customer inquiries and complaints related to mail services ensuring that the team meets service standards and resolves customer issues efficiently.
Customer Service Officer
Bank Of Ceylon
06.2023 - 11.2024
- Handling all customer inquiries of day to day customers and via service hotline and provide timely solutions with relate to personal banking.
- Processed the onboarding of new customers by creating and configuring their accounts in the system by collected necessary documentation, including identification and proof of address, to verify customer identity as per the compliance guidelines.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Process deposits, withdrawals, loan payments, and other transactions accurately and efficiently in the banking system.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Assistant Project Engineer
Department of Irrigation
06.2020 - 06.2023
- Checking and reviewing material test reports of reinforcement, cement, fine and coarse aggregates, and soil to ensure quality standards.
- Estimating quantities, preparing Bill of Quantities (BOQ), Bill of Material (BOM), costs analysis and taking off measurements, general administration of bill/payments on direct construction and contract projects.
- Inspection and certification of site setting out, surveying and levelling.
- Administration and management over subordinates and assist superior management/authorities for efficiency and effectiveness of work.
Site Engineer
Paxcell Holdings (PVT) Ltd.
01.2019 - 05.2020
- Checked technical designs and drawings for adherence to standards.
- Recorded daily events and activities in site diary to evaluate process and improve productivity.
- Oversaw quality control and health and safety matters for construction teams.
- Enhanced site safety by conducting regular inspections and enforcing strict adherence to safety protocols.
- Coordinated with subcontractors ensuring their work met project specifications as well as monitored their progress towards completion deadlines.
Education
Bachelor of Science - Civil Engineering
General Sir Kotelawala Defense University
Sri Lanka01-2019
Skills
- Strong communication skills
- Team leadership
- Risk management
- Expertise in Excel
- Problem-solving skills
- Analytical thinking
- Financial planning
Timeline
Post Supervisor
Ceylon Express
12.2024 - Current
Customer Service Officer
Bank Of Ceylon
06.2023 - 11.2024
Assistant Project Engineer
Department of Irrigation
06.2020 - 06.2023
Site Engineer
Paxcell Holdings (PVT) Ltd.
01.2019 - 05.2020
Bachelor of Science - Civil Engineering
General Sir Kotelawala Defense University
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