Samithavary Lay
Noble Park,VIC
Summary
Adept at enhancing patient and customer experiences, I leveraged teamwork and attention to detail at Allity Aged Care to ensure safe medication practices and high-quality care. My role also honed my customer service skills, significantly improving satisfaction levels. Passionate about continuous learning, I consistently apply best practices in healthcare and hospitality, driving performance improvements.
Overview
8
8
years of professional experience
Work History
Medication Administrator
Allity Aged Care
10.2022 - Current
- Implemented best practices for safe medication storage, handling, and administration to uphold high-quality patient care standards.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Conducted thorough medication reconciliations during patient admissions, transfers, and discharges to minimize medication discrepancies and promote continuity of care.
- Monitored vital signs before administering specific medications as required per protocol or physician instructions for enhanced safety precautions.
Personal Care Assistant
Calvary Aged Care
01.2022 - 03.2024
- Maintained current knowledge of best practices in personal care through ongoing professional development opportunities.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with daily living activities, running errands, and household chores.
Barista
Donut King
03.2017 - 01.2023
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Server
Stanley Burger
06.2020 - 01.2021
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Contributed to inventory management by monitoring stock levels.
Education
Bachelor of Science - Nursing
Australian Catholic University
Melbourne, VIC03-2023
Skills
- Teamwork and Collaboration
- Attention to Detail
- Positive and Friendly Attitude
- Willing to Learn
- Responsible and Trustworthy
- Customer Service
- Cleanliness standards
- Hospitality service expertise
- Sales expertise
- Quality Control
- Performance Improvement
- Problem-Solving
- Time Management
Timeline
Medication Administrator
Allity Aged Care
10.2022 - Current
Personal Care Assistant
Calvary Aged Care
01.2022 - 03.2024
Server
Stanley Burger
06.2020 - 01.2021
Barista
Donut King
03.2017 - 01.2023
Bachelor of Science - Nursing
Australian Catholic University
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