Samiul Hoque Kashfi
11 Fitzroy Cres Leumeah NSW,Australia
Summary
Customer-focused professional with a strong background in service excellence, problem-solving, and efficiency. Passionate about delivering customer satisfaction, ensuring smooth operations, and adapting to fast-paced environments. A reliable team player with a keen eye for detail and a commitment to high standards.
Overview
3
3
years of professional experience
Work History
Housekeeping Attendant
InterContinental Dhaka
Dhaka, Bangladesh
02.2024 - 01.2025
- Room Cleaning & Maintenance: Ensure guest rooms and public areas are cleaned, sanitized, and well-maintained according to hotel standards
- Linen & Supply Management: Replace bed linens, towels, and toiletries while keeping track of housekeeping inventory
- Guest Requests & Assistance: Respond promptly to guest inquiries and special housekeeping requests to enhance their stay experience
- Safety & Hygiene Compliance: Follow hotel safety, hygiene, and sanitation guidelines to maintain a clean and welcoming environment
Logistics Coordinator
Daraz Bangladesh
Dhaka, Bangladesh
01.2023 - 10.2023
- Shipment Coordination: Manage and oversee the movement of goods from warehouses to customers, ensuring timely and accurate deliveries
- Vendor & Courier Management: Collaborate with third-party logistics providers and courier services to optimize delivery routes and reduce transit delays
- Inventory & Tracking: Monitor stock levels, track shipments in real-time, and resolve any logistics-related issues efficiently
- Process Optimization: Analyze logistics data to improve delivery efficiency, reduce costs, and enhance customer satisfaction
Customer Service Assistant
Shopno Supermarket
Dhaka, Bangladesh
04.2022 - 11.2022
- Customer Assistance: Provide friendly and efficient service by helping customers with inquiries, locating products, and offering recommendations
- Checkout Operations: Handle cash register transactions, process payments, and ensure accurate billing while maintaining a smooth checkout experience
- Stock Management: Assist in restocking shelves, organizing displays, and ensuring products are well-presented and labeled correctly
- Complaint Resolution: Address customer concerns and complaints professionally, providing solutions or escalating issues to the appropriate department
Education
Master of Management For Engineers -
CQUniversity
Sydney, Australia03-2025
Skills
- Customer Engagement
- Inventory & Logistics Management
- Attention to Detail
- Problem-Solving
- Time Management
- Microsoft Office Proficiency
References
Mohammad Khan
Phone: +61451838207
Mushfiqur Rahman
Phone: +61474150495
Timeline
Housekeeping Attendant
InterContinental Dhaka
02.2024 - 01.2025
Logistics Coordinator
Daraz Bangladesh
01.2023 - 10.2023
Customer Service Assistant
Shopno Supermarket
04.2022 - 11.2022
Master of Management For Engineers -
CQUniversity
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