Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samiur Ismam

Rosebery,NT

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Community Service Volunteer

TEMHCO
07.2023 - 10.2023
  • Maintained clean, neat and operational facilities to serve program needs.
  • Gained knowledge and experience working with children in educational setting.
  • Exhibited excellent communications and customer service relations skills.
  • Developed strong interpersonal communication skills to promote relationship building with internal and external customers.
  • Planned and delivered numerous activities and special events for programs and services.
  • Prepared nutritious snacks and meals for program participants.

Customer Service Representative

MonkMoney PTY LTD
03.2019 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.

Marketing Officer

Ironvalley
01.2020 - 08.2022
  • The Ironvalley, Largest Online supplement store in Bangladesh.
  • Increased brand awareness by implementing targeted marketing campaigns and strategies.
  • Developed comprehensive marketing plans for product launches, driving successful outcomes.

Sales Assistant

Darwin Royal Show
07.2023 - 08.2023
  • Increased sales by building strong customer relationships and providing excellent service.
  • Boosted store revenue through upselling and cross-selling techniques.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.

Sales Assistant

Melbourne Royal Show
09.2023 - 09.2023
  • Increased sales by building strong customer relationships and providing excellent service.
  • Boosted store revenue through upselling and cross-selling techniques.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.

Sales Assistant

Brisbane Royal Show
08.2023 - 08.2023
  • Increased sales by building strong customer relationships and providing excellent service.
  • Boosted store revenue through upselling and cross-selling techniques.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Executed visual merchandising strategies to attract customers and drive sales.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.

Education

Bachelor in Humanitarian And Development Aid - Family And Community Services

Charles Darwin University
Darwin, NT
03.2026

Certificate 3 in Individual Support -

New Direction Training
Sydney, NSW
04.2023

Skills

  • Proficient with
  • Microsoft Word, Excel, and Outlook
  • Excellent customer service skills
  • Superior communication skills
  • Data Collection
  • Product Knowledge
  • Report Generation
  • Appointment Scheduling

Timeline

Sales Assistant

Melbourne Royal Show
09.2023 - 09.2023

Sales Assistant

Brisbane Royal Show
08.2023 - 08.2023

Community Service Volunteer

TEMHCO
07.2023 - 10.2023

Sales Assistant

Darwin Royal Show
07.2023 - 08.2023

Marketing Officer

Ironvalley
01.2020 - 08.2022

Customer Service Representative

MonkMoney PTY LTD
03.2019 - Current

Bachelor in Humanitarian And Development Aid - Family And Community Services

Charles Darwin University

Certificate 3 in Individual Support -

New Direction Training
Samiur Ismam