Samiur Ismam

As a Hospitality Team Member at the Darwin Qantas Lounge, I provided exceptional service to passengers, ensuring a pleasant and comfortable experience during their time in the lounge. My role involved a variety of responsibilities aimed at enhancing guest satisfaction and maintaining high standards of hospitality.

Key Responsibilities:

• Customer service
• Serving as the Barista
• Serving at the Bar
• Looking after the Buffet
• Collaboration and team work
• Lounge management
• Great communication skills

• Restocked and organized merchandise in front lanes.
• Built relationships with customers to encourage repeat business.
• Operated cash register to record transactions accurately and efficiently.
• Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
• Helped customers complete purchases, locate items, and join reward programs.

• Built strong relationships with clients to deliver emotional support and companionship.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Provided safe mobility support to help patients move around personal and public spaces.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.

• Observed packing operations to verify conformance to specifications.
• Completed forms and reports to facilitate admission, transfer or discharge.
• Collected, arranged, and input information into database system.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue.
• Maintained personnel records and updated internal databases to support document management.
• Frequently inspected production area to verify proper equipment operation.

• Assisted in lessons, curriculum and homework planning.
• Supervised recess, lunch and daily student intake and dismissal.
• Worked with teachers to design lesson plans and coordinate activities for classes.
• Supported student physical, mental, and social development using classroom games and activities.