Samjhana Ale
IT Service Desk
Rockdale,NSW
Summary
A motivated, adaptable and enthusiastic IT graduate seeking an opportunity for career growth in IT industry. Having a best practice of using Azure Active Directory, Intune, MDM, MAM, Connectwise Manage, Connectwise Automate, and Exchange Admin Center through my current IT service desk role. Have a strong work ethics and team work skills to work and a strong drive to see things through to completion.
Overview
6
6
years of post-secondary education
3
3
years of professional experience
Work History
IT Service Desk
Starboard IT
Sydney, NSW
04.2021 - Current
- Creating/managing users, groups, and implementing group policy through Azure Active Directory.
- Performing basic administration tasks (password resets, account creation/deletion) according to company standard.
- Use of ticketing system (connectwise manage) for general logging of all the incident and issue in timely manner.
- Creating a purchase Quote for client.
- Register laptops in Intune.
- Review MS user counts.
- Using Exchange admin center to manage the client mailbox.
Team Leader
B.I.C Cleaning Service
Sydney, NSW
08.2018 - Current
- Undertook my assigned duties and tasks with optimum efficiency and effectiveness.
- Followed the company procedures of good hygiene, presentation and customer service skills.
- Briefing the team about any issues and in return, listening to their issues, which led to efficient conflict resolution.
- Involvement in out of scope tasks such as organizing events scheduled up by building management.
- Monitored and ensured the team followed security procedures of the current work site.
Education
Master of Information Technology - Information Technology
Central Queensland University
Sydney, NSW 07.2018 - 07.2020
Bachelor of Computer Application - Computer Science
Oxford College of Engineering And Management
Nepal 10.2012 - 08.2016
Skills
Windows Server 2016/2019 (Active Directory, NTFS, Group policy management)
Microsoft Azure Active Directory, Intune and Exchange admin center
Team viewer, O365, connectwise manage, connectwise automate VMware, MS Teams
MS Exchange, Sharepoint
Software Installation
Service Level Agreements
Friendly service mentality
Security services
Affiliations
Australian Computer Society (ACS) - Member ID: 4272588
Timeline
IT Service Desk
Starboard IT
04.2021 - Current
Team Leader
B.I.C Cleaning Service
08.2018 - Current
Master of Information Technology - Information Technology
Central Queensland University
07.2018 - 07.2020
Bachelor of Computer Application - Computer Science
Oxford College of Engineering And Management
10.2012 - 08.2016