Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Samjhana Ale

IT Service Desk
Rockdale,NSW

Summary

A motivated, adaptable and enthusiastic IT graduate seeking an opportunity for career growth in IT industry. Having a best practice of using Azure Active Directory, Intune, MDM, MAM, Connectwise Manage, Connectwise Automate, and Exchange Admin Center through my current IT service desk role. Have a strong work ethics and team work skills to work and a strong drive to see things through to completion.

Overview

6
6
years of post-secondary education
3
3
years of professional experience

Work History

IT Service Desk

Starboard IT
Sydney, NSW
04.2021 - Current
  • Creating/managing users, groups, and implementing group policy through Azure Active Directory.
  • Performing basic administration tasks (password resets, account creation/deletion) according to company standard.
  • Use of ticketing system (connectwise manage) for general logging of all the incident and issue in timely manner.
  • Creating a purchase Quote for client.
  • Register laptops in Intune.
  • Review MS user counts.
  • Using Exchange admin center to manage the client mailbox.

Team Leader

B.I.C Cleaning Service
Sydney, NSW
08.2018 - Current
  • Undertook my assigned duties and tasks with optimum efficiency and effectiveness.
  • Followed the company procedures of good hygiene, presentation and customer service skills.
  • Briefing the team about any issues and in return, listening to their issues, which led to efficient conflict resolution.
  • Involvement in out of scope tasks such as organizing events scheduled up by building management.
  • Monitored and ensured the team followed security procedures of the current work site.

Education

Master of Information Technology - Information Technology

Central Queensland University
Sydney, NSW
07.2018 - 07.2020

Bachelor of Computer Application - Computer Science

Oxford College of Engineering And Management
Nepal
10.2012 - 08.2016

Skills

Windows Server 2016/2019 (Active Directory, NTFS, Group policy management)

undefined

Affiliations

Australian Computer Society (ACS) - Member ID: 4272588

Timeline

IT Service Desk

Starboard IT
04.2021 - Current

Team Leader

B.I.C Cleaning Service
08.2018 - Current

Master of Information Technology - Information Technology

Central Queensland University
07.2018 - 07.2020

Bachelor of Computer Application - Computer Science

Oxford College of Engineering And Management
10.2012 - 08.2016

Similar Profiles

CREATE PROFILE
Samjhana AleIT Service Desk