Samjhana Ale
IT Service Desk
Rockdale,NSW
Summary
A motivated, adaptable and enthusiastic IT graduate seeking an opportunity for career growth in IT industry. Having a best practice of using Azure Active Directory, Intune, MDM, MAM, Connectwise Manage, Connectwise Automate, and Exchange Admin Center through my current IT service desk role. Have a strong work ethics and team work skills to work and a strong drive to see things through to completion.
Overview
6
6
years of post-secondary education
3
3
years of professional experience
Work History
IT Service Desk
Starboard IT
Sydney , NSW
2021.04 - Current
- Creating/managing users, groups, and implementing group policy through Azure Active Directory.
- Performing basic administration tasks (password resets, account creation/deletion) according to company standard.
- Use of ticketing system (connectwise manage) for general logging of all the incident and issue in timely manner.
- Creating a purchase Quote for client.
- Register laptops in Intune.
- Review MS user counts.
- Using Exchange admin center to manage the client mailbox.
Team Leader
B.I.C Cleaning Service
Sydney , NSW
2018.08 - Current
- Undertook my assigned duties and tasks with optimum efficiency and effectiveness.
- Followed the company procedures of good hygiene, presentation and customer service skills.
- Briefing the team about any issues and in return, listening to their issues, which led to efficient conflict resolution.
- Involvement in out of scope tasks such as organizing events scheduled up by building management.
- Monitored and ensured the team followed security procedures of the current work site.
Education
Master of Information Technology - Information Technology
Central Queensland University
Sydney, NSW 2018.07 - 2020.07
Bachelor of Computer Application - Computer Science
Oxford College of Engineering And Management
Nepal 2012.10 - 2016.08
Skills
Windows Server 2016/2019 (Active Directory, NTFS, Group policy management)
undefinedAffiliations
Australian Computer Society (ACS) - Member ID: 4272588
Timeline
IT Service Desk
Starboard IT
2021.04 - Current
Team Leader
B.I.C Cleaning Service
2018.08 - Current
Master of Information Technology - Information Technology
Central Queensland University
2018.07 - 2020.07
Bachelor of Computer Application - Computer Science
Oxford College of Engineering And Management
2012.10 - 2016.08