Sammi Ahmed
Perth,WA
Summary
Dedicated customer service and sales professional knowledgeable about preparing, packaging and stocking different cannabis products. Adept at working quickly and maintaining security while meeting high demand. Excellent interpersonal, communication and time management skills.
Overview
5
5
years of professional experience
Work History
Dispensary Assistant
Soul Pattinson Chemist
04.2023 - 11.2023
- Offer companion product recommendations, where appropriate, for both script and non-script customers
- Deal effectively with all customer complaints and refer to the Pharmacy Manager or Pharmacist-in-Charge where necessary
- To promote and maintain a positive organisational image and strong working relationships with people across the organisation
- Provide excellent customer service to both internal and external customers, exceeding expectations
- To deal with telephone enquiries, fax enquiries and email enquiries in an accurate and customer friendly manner, referring non routine queries to your Manager and directing calls to the relevant Employee/Department where necessary
- Ensure the dispensary is clean and orderly at all times to maximise efficiency
- Ensure out of date stock is minimised by stock rotation and regular monitoring of product expiry dates
- Ensure accurate stock levels by regular (monthly) stock take of dispensary stock according to pharmacy schedule
- Ensure stock is received and put away accurately, paying particular attention to fridge lines, and controlled drugs, quantities, strengths, costings and expiry dates
- Accurately dispense items, under the supervision of the Pharmacist, in accordance with regulatory obligations and company protocols and procedures
- Have a full understanding of generic/brand substitution procedures and apply this when dispensing and dealing with customers
- Ensure substitution of generic medications, at all opportunities, unless requested otherwise by the customer or advised by the pharmacist
- Demonstrated an understanding of customer’s PBS entitlements and apply this to dispensing and record management where appropriate
- Relay this to customers as requested or required.
Pharmacy Assistant
Chemist Warehouse
04.2019 - 04.2023
- Assist Pharmacists in providing service and product information to patients
- Organise and maintain dispensary administration duties to ensure cleanliness
- Overall management of front of shop and OTC departments within the pharmacy
- Assisting in the dispensary with scripts in/out
- Focus on attention to detail and deliver a high standard of presentation of the pharmacy
- Strong passion for providing complete and consistent patient care and making recommendations to our customers within my level of experience
- Work with the team in maintaining the merchandise and pharmacy appearance
- Dispensary Assistant
- Responsible and accountable for efficient and accurate dispensing of medicines on Myscript software
- Setting up displays and general merchandising
- Updating patient files provide patients and customers with necessary information about their prescriptions, medications, and products
- Liaising with doctors, as required
- Invoicing
- Ordering stock and maintaining inventory levels
- Restocking and labelling drug boxes for area ambulances, restocking any kit, boxes, trays, or other medication storage system accurately
- Assisting the pharmacist in drug set up and filling doctor orders, medication kits and/or trays, medication carts, and floor stock requisitions
- Cleaned equipment and work areas and sterilized glassware to maintain safe and sanitary conditions.
Education
Curtin University
Perth, WASkills
- Proficiency In Access, Excel, And Microsoft Office Applications
- Bilingual in Arabic and English
- MyScript software and My Retail Manager Knowledge
- Z-Dispense Software
Timeline
Dispensary Assistant
Soul Pattinson Chemist
04.2023 - 11.2023
Pharmacy Assistant
Chemist Warehouse
04.2019 - 04.2023
Curtin University
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