Sammi Howie

Waterford,QLD

Summary

Proven performer in high-pressure environments, I excelled as a Customer Service Crew Member at McDonald's, enhancing customer satisfaction through expert complaint handling and product recommendations. Skilled in de-escalation techniques and boasting a rapid typing speed, I significantly contributed to a streamlined service experience, demonstrating exceptional problem-solving abilities and a customer-focused approach. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

years of professional experience

Certification

Work History

Customer Service Crew Member

McDonald's

03.2022 - 11.2023

Completed tasks efficiently, demonstrating strong multitasking abilities during peak service hours.
Provided knowledgeable product recommendations based on individual customer needs, increasing overall satisfaction levels.
Maintained a clean and organized work environment to ensure optimal service delivery.
Provided primary customer support to internal and external customers.

Education

High School Diploma -

Marsden State High School

Waterford West, QLD

11.2023

Skills

Customer Focus
Complaint Handling
De-Escalation Techniques

Typing Speed
Customer Service
Problem-solving abilities