SAMMIE DAO
Fairfield,NSW
Summary
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish tasks. Dedicated to open, communicative culture where employees feel empowered and inspired to contribute to organisation's success.
Overview
7
7
years of professional experience
Work History
Club Supervisor FT
St John Park's Bowling Club
2021.05 - Current
- Excellent communication, comfortable with learning new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately, efficiently and working as a Team with Duty Managers to ensure service and team work goes smoothly according to run-sheet.
- Experienced in Gaming Department: Note Clearance, Keno, basic TAB, Manual Pay Out and Cashier. Knowlegable in Gaming Link key off/payout and fixing pokie machines plus attendant drink service.
- Experienced in Bar: Serving alcohol & non-alcohol drinks, strong beverage knowledge background including wines & liquors. Operated and closed bar station according to regulations and RSA.
- Experienced in Catering: With several years of barista coffee skills and strong background front of house with work experienced in different cuisines such as: Asian, Italian, French and Contemporary. Deliver excellent customer service with hands-on practice.
- Daily writing and checking staff report regarding to shift summary and follow through with management team.
- Basic Reception & Concierge experience: Sign up/Renew members, reply patrons enquiry through phone calls with professional manner.
- Trained, supervised and evaluated staffs.
- Attended to staffs/managers calls on regular basic tasks throughout the shift with professional manners.
- Responded with care to customer complaints and feedback to leave each customer satisfied and build reputation of service.
- Worked flexible hours; night, weekend, and holiday shifts.
Club Attendant
Fairfield RSL Club
2017.02 - 2021.05
- Experienced in Pokie Machine Attendant/ Bar Attendant, Cashier and Restaurant-Function attendant.
- Experienced in Fine Dining restaurant set-up service
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Provided attentive service and proactively assessed guest needs.
Education
Advanced Diploma - HOSPITALITY MANAGEMENT
KENVALE COLLEGE
Randwick, NSW03.2018
High School Diploma -
Fairfield High School
Fairfield, NSW02.2016
Skills
- Team Management
- Customer Service Outstanding
- Club/Gaming 7 years experience
- Hospitality work and study background
- Motivational Leadership
- Teamwork and Collaboration
Languages
Vietnamese
Native or Bilingual
English
Native or Bilingual
Additional Information
References :
Sylvester Jopy (Duty Manager) 0402 322 813
Janayah Franks (Duty Manager) 0423 533 559
Fasa Keo (Duty Manager) 0423 149 467
Availability:
Wednesday-Thursday: 8:00am-5pm
Timeline
Club Supervisor FT
St John Park's Bowling Club
2021.05 - Current
Club Attendant
Fairfield RSL Club
2017.02 - 2021.05
Advanced Diploma - HOSPITALITY MANAGEMENT
KENVALE COLLEGE
High School Diploma -
Fairfield High School
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