SAMMIE DAO

Club Supervisor FT

St John Park's Bowling Club

05.2021 - Current

Excellent communication, comfortable with learning new skills and applied them to daily tasks, improving efficiency and productivity.
Carried out day-day-day duties accurately, efficiently and working as a Team with Duty Managers to ensure service and team work goes smoothly according to run-sheet.
Experienced in Gaming Department: Note Clearance, Keno, basic TAB, Manual Pay Out and Cashier. Knowlegable in Gaming Link key off/payout and fixing pokie machines plus attendant drink service.
Experienced in Bar: Serving alcohol & non-alcohol drinks, strong beverage knowledge background including wines & liquors. Operated and closed bar station according to regulations and RSA.
Experienced in Catering: With several years of barista coffee skills and strong background front of house with work experienced in different cuisines such as: Asian, Italian, French and Contemporary. Deliver excellent customer service with hands-on practice.
Daily writing and checking staff report regarding to shift summary and follow through with management team.
Basic Reception & Concierge experience: Sign up/Renew members, reply patrons enquiry through phone calls with professional manner.
Trained, supervised and evaluated staffs.
Attended to staffs/managers calls on regular basic tasks throughout the shift with professional manners.
Responded with care to customer complaints and feedback to leave each customer satisfied and build reputation of service.
Worked flexible hours; night, weekend, and holiday shifts.