Moodle - Learning Management System
Samantha McIntyre
Cockburn,WA
Summary
Professional with significant expertise in team leadership, recruitment, educational program coordination and operational management. Proven track record in driving team collaboration, positive workplace culture and delivering impactful results. Skilled in conflict resolution, process optimization, strategic planning, staff development and problem-solving efficiency, with flexible approach to evolving business needs. Known for reliability, strong communication, fostering productive work environments and enhanced motivation for staff.
Expertise in classroom dynamics, associative teaching and learning practices, motivational hierarchy of learning and effective leadership styles.
In-demand panel member for company recruitment due to the high level of understanding and practical skills around job advertisement opportunities, selection criteria's, application selection processes, group and individual interview techniques and efficient on-boarding practices. Understanding how to select the "right person for the right job", regardless of formal qualifications; we can teach qualifications to anyone, but it's far more difficult to adjust a person's personality, motivation and passion to suit a job role.
Overview
25
25
years of professional experience
7
7
Certification
Work History
Accredited Supervisor of Peer Learning and Support
Murdoch University
01.2017 - Current
- Supervise daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Scheduling and Timetabling over 550 classes each semester, ensuring teaching capabilities and student needs are adequately met.
- Design, Development and Implement new staff and student initiatives and programs for academic success and portfolio building.
- Ensure program and learning meet all relevant standards, accreditation or regulatory requirements.
- Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Employ transformational leadership techniques to boost intrinsic motivation among staff and cultivate developmental pathways in which staff strive to achieve.
- On-going coaching, mentoring and development of staff and portfolio.
- Increase team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolve conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Exceptional recruitment techniques to ensure quality staff meet both team dynamics and role requirements, reducing turnover and increasing job satisfaction.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaboration with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conduct performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Develop staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Identify operational inefficiencies and implemented corrective measures to increase effectiveness.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Efficiently implement On-Boarding and Off-Boarding strategies to minimise department disruptions and maximise staff competencies.
- Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Collected, arranged, and input information into database system.
- Conducted regular reviews of operations and identified areas for improvement.
Business Proprietor
Select Flooring
02.2008 - Current
- Operate within legal guidelines by staying up-to-date on industry regulations and ensuring compliance across all business functions.
- Improve employee performance by providing regular training, clear communication, and constructive feedback.
- Diversify product offerings to meet changing market demands while maintaining profitability margins.
- Design successful sales strategy that generated significant revenue increases year after year.
- Maximized profit margins by negotiating optimal pricing structures with both clients and suppliers.
- Manage contract negotiations and vendor compliance, supporting new account development and broadening service offerings.
- Appraise leadership team performance, assessing competencies and providing coaching or constructive feedback as appropriate.
- Collaborate with governing body to develop facility-specific annual operating capital budgets and strategic business plans.
- Develop long-term partnerships with key clients to ensure recurring revenue streams for the business.
- Implement cost-saving measures without compromising on quality or customer service standards.
- Reduce operational risks while organizing data to forecast performance trends.
Business Development Manager
BANKWEST
01.2000 - 12.2005
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Kept meticulous client notes and updated account information in company databases.
- Leveraged industry events to network with potential clients, generating significant brand exposure and driving new business acquisition efforts.
Education
Bachelor of Science - Cognitive Neuroscience And Psychology
Murdoch Unitversity
Perth, WA06-2026
VET - Certificate IV Workplace Training And Assessment
Australian Institute of Management
Perth07-2003
VET - Certificate III Financial Services
Alexander College
Perth, WA01-2001
High School Diploma -
Rockingham Senior High School
Rockingham, WA11-1999
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Employee motivation
- Complex Problem-solving
- Strategic planning
- Staff development
- Analytical thinking
- Team building
- Processes and procedures
- Operations management
- Project management
- Financial management
- Verbal and written communication
- Risk management
- Organizational skills
- Interpersonal skills
- Program evaluation
Human resources management
Small business operations
Planning and execution
Business management and development
Staff hiring
Business growth and retention
Employee development
Staffing
Employee performance management
Negotiation
Opportunity identification
Budget management
Financial administration
Business operations leadership
Teamwork and collaboration
Time management
Attention to detail
Problem-solving abilities
Multitasking Abilities
Excellent communication
Team leadership
Effective communication
Adaptability and flexibility
Decision-making
Staff training/development
Task prioritization
Self motivation
Conflict resolution
Recruitment and hiring
Professionalism
Accomplishments
- Supervise a team of 63 staff members, across 4 different support programs.
- Collaborated with university Vice Chancellor and executive team in the development of the Students as Change Agents initiative.
- Collaborated with team of 15 in the development of Peer Academic Coaches student support program.
Affiliations
- WA State Convenor for Australasian PASS Alliance accrediting body
Certification
- Certificate of Higher Education in Teaching and Learning (HEA)
- Certified Nationally Accredited SI/PASS Supervisor, National Centre for PASS at University of Wooloongong - July 2019
- Internationally Accredited Advance SI Supervisor, Australasian PASS Alliance - December 2024
- Mental Health First Aid Training - November 2019
- ASSIST Suicide First Aid - October 2024
- 'A' Class Drivers Licensed WA - (4324183)
- Racing, Gaming and Liquor License - Approved Manager License (0207-138615-1)
- Tier Two FSRA accredited - Financial Services
Timeline
Accredited Supervisor of Peer Learning and Support
Murdoch University
01.2017 - Current
Business Proprietor
Select Flooring
02.2008 - Current
Business Development Manager
BANKWEST
01.2000 - 12.2005
Bachelor of Science - Cognitive Neuroscience And Psychology
Murdoch Unitversity
VET - Certificate IV Workplace Training And Assessment
Australian Institute of Management
VET - Certificate III Financial Services
Alexander College
High School Diploma -
Rockingham Senior High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteHybridImportant To Me
Company CultureFlexible work hoursPersonal development programsQuote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Software
Calista - Student Integration Systsem
Microsoft Office
SharePoint
Languages
English
Advanced (C1)
Interests
Reading
Teaching Design and Encoded Learning
Psychology and Human Motivation
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