SAMANTHA MAYWALD
Mooroolbark,VIC
Summary
Ward Clerk and Receptionist experienced in high-volume hospital environments and skilled in handling both administrative and patient-focused tasks. Good time management and problem-solving abilities, as well as advanced understanding of clerical needs and confidentiality requirements.
Overview
11
11
years of professional experience
Work History
Ward Clerk
Melbourne Eastern Private Hospital
05.2022 - Current
- Use of Webpass software.
- Managed phone calls and communicating messages to appropriate people.
- Initiated and assisted the Rehabilitation Manager in implementing changes to improve ward efficiency.
- Maintained patient files in an organised manner, including labelled dividers and progress notes.
- Prepared files for discharge patients daily.
- Liaised with Patient Liaison Nurse, Rehabilitation Manager, kitchen staff, reception and admissions.
- Ordered authorised equipment and maintaining equipment log.
- Organised patient files prior to transfer.
- Advised patient and visitors of facilities and services.
- Organised Radiology appointments, Pathology tests, Department of Veteran Affairs and Ambulance bookings as required.
- General clerical work, filing, photocopying, faxing and mailing.
- Attended and completing CPR, fire and safety, manual handling and customer service education.
Receptionist
Doctors Care Clinic
03.2021 - 05.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Liaised with patients, general practitioners, psychologists and chiropractors.
- Ensured accurate entry of patient details.
- Processed patient payments and rebates.
- Use of Pracsoft software.
Receptionist
Exercise Thought Physiotherapy
01.2020 - 03.2021
- Managed incoming phone calls.
- Processed rebates.
- Arranged and booked appointments.
- Managed patient and email enquiries.
- Processed patient accounts.
- Maintained presentation of practice.
- Use of Cliniko software.
Medical Receptionist
Churinga Medical Centre
01.2019 - 01.2020
- Checked patient insurance and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling and payments for billing.
- Managed phone calls and enquiries.
- Greeted patients on arrival and departure, ensuring accurate data entry.
- Liaised with patients, general practitioners, psychologists, physiotherapists and nursing staff.
- Set up and stocked of practitioner’s rooms.
- End-of-day accounting and cash-up processes.
- Maintained petty cash and preparing weekly cash banking.
- Use of Cliniko software.
Sales Assistant
Nike
02.2012 - 12.2017
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Promotional set ups.
- Cash handling and use of Eftpos.
- Met and exceeded KPI's.
Skills
- Preparing Treatment Rooms
- Scheduling Tests and Procedures
- Healthcare Resource Coordination
- Patient Records Maintenance
- Medical Records Management
- Answer Telephones
- Managing Phone Systems
- Organisation and Planning Skills
- Management Experience
- Excellent Problem Solver and Communicator
- Team Player
Timeline
Ward Clerk
Melbourne Eastern Private Hospital
05.2022 - Current
Receptionist
Doctors Care Clinic
03.2021 - 05.2022
Receptionist
Exercise Thought Physiotherapy
01.2020 - 03.2021
Medical Receptionist
Churinga Medical Centre
01.2019 - 01.2020
Sales Assistant
Nike
02.2012 - 12.2017
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