Sammy Gordon
Wagga Wagga
Summary
Dynamic leader with a proven track record at Jamaica Blue, enhancing customer satisfaction and employee productivity through effective team leadership and decision-making. Skilled in customer service and staff management, I've fostered a culture of continuous improvement, achieving significant advancements in service delivery and team performance.
Energetic and organized with knack for leadership and problem-solving. Well-versed in strategic planning and operational efficiency, along with strong analytical and communication skills. Committed to driving team success and achieving organizational goals.
Overview
2025
2025
years of professional experience
Work History
Manager
Jamaica Blue
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
Catering Assistant
Catering Industries
02.2024 - Current
- Provided friendly, courteous service to create memorable moments for guests.
- Cleaned and organized kitchen stations to promote team efficiency.
- Collaborated with team members to execute seamless catering events for clients.
- Coordinated closely with other staff members during events for smooth service delivery.
- Maintained strict adherence to food safety guidelines, preventing any potential health risks or violations.
- Supervised and trained junior catering staff to carry out correct tasks and apply best practices.
- Developed customized menus for clients based on dietary needs and preferences, resulting in positive feedback.
- Inspected catering equipment and utensils regularly to manage wear and tear.
- Provided excellent customer service by addressing client concerns promptly and professionally.
Catering Assistant
The Haven
01.2021 - 08.2023
- Provided friendly, courteous service to create memorable moments for guests.
- Cleaned and organized kitchen stations to promote team efficiency.
- Collaborated with team members to execute seamless catering events for clients.
- Offered excellent customer service, addressing client concerns promptly and professionally.
- Assisted in resolving any unforeseen issues that arose during events, mitigating negative impacts on client experience.
- Assisted in the preparation and presentation of food, ensuring high-quality standards were maintained.
- Supported efficient kitchen operations by maintaining a clean and organized workspace.
Retail
Trance Clothing
05.2014 - 01.2022
- Maintained accurate inventory records, ensuring efficient distribution of merchandise to retail locations.
- Maintained clean environments across various industries including offices, medical facilities, schools, retail spaces, and warehouses.
- Implemented robust category management practices to improve product placement and shelf presence in retail stores.
- Built and maintained strong relationships with retail staff, ensuring brand prominence in stores.
- Improved retail staff training outcomes with detailed observations and recommendations based on in-store experiences.
- Oversaw the implementation of CCTV systems throughout retail locations, enhancing surveillance capabilities for loss prevention efforts.
- Promoted continuous improvement within the organization through ongoing analysis of best practices in retail management.
- Upheld proper visual merchandising standards on retail floor and windows.
- Strengthened relationships with retail partners by providing exceptional support, education, and communication on products and promotions.
- Enhanced product knowledge among retail staff by conducting informative training sessions and workshops.
- Tracked inventory and reviewed retail trends to make timely and proactive business decisions.
- Boosted sales performance by implementing strategic retail plans and optimizing store layouts.
- Managed a diverse portfolio of retail accounts, ensuring high levels of customer satisfaction and repeat business.
Education
Wagga Wagga High School
Wagga Wagga, NSWSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Documentation and reporting
- Teamwork and collaboration
- Positive attitude
- Attention to detail
- Multitasking
- Problem-solving
Timeline
Catering Assistant
Catering Industries
02.2024 - Current
Catering Assistant
The Haven
01.2021 - 08.2023
Retail
Trance Clothing
05.2014 - 01.2022
Manager
Jamaica Blue
Wagga Wagga High School
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