Sammy Nahra
Villawood,NSW
Summary
Proven track record in boosting operational efficiency and customer satisfaction at Service NSW through strong problem-solving and communication skills. Demonstrated leadership and teamwork in high-pressure settings, improving team dynamics and project outcomes. Skilled in data entry and relationship building, ensuring reliable project execution.
Currently pursuing an Honours degree in Construction Management at Western Sydney University, with hands-on experience in construction. Organized, dependable, and eager to contribute to team success.
Overview
4
4
years of professional experience
Work History
Labour
Christies People
- Skilled at working independently and collaboratively in a team environment.
- Cultivated interpersonal skills by building positive relationships with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
CSR
Service NSW
01.2023 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
Traffic Controller
Ssct
01.2021 - 03.2022
- Stood for 6hours with "Stop/Slow" paddle directing traffic.
- Communicated with team members using hand signals and radios.
- Worked with foreman to create effective temporary traffic control schemes.
- Routed traffic around construction sites for worker and driver safety.
Education
Bachelor of Construction Management ( Honours ) - Construction Management
Western Sydney University
Sydney, NSW03.2025
Skills
- Attention to Detail
- Excellent Communication
- Written Communication
- Problem-Solving
- Teamwork and Collaboration
- Relationship Building
- Organizational Skills
- Verbal Communication
- Dependable and Responsible
- Project Planning
- Data Entry
Timeline
CSR
Service NSW
01.2023 - Current
Traffic Controller
Ssct
01.2021 - 03.2022
Labour
Christies People
Bachelor of Construction Management ( Honours ) - Construction Management
Western Sydney University
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