SAMODA FERNANDO
Kelvin Grove
Summary
Experienced with managing guest interactions and ensuring seamless experience. Utilizes communication and problem-solving skills to address and resolve concerns effectively. Track record of enhancing guest satisfaction and fostering welcoming environment.
Overview
5
5
years of professional experience
Work History
Guest Relation Officer
Negombo New Queen's Palace
03.2022 - 05.2023
- Served as the main point of contact for guests, ensuring exceptional customer service.
- Handled inquiries, reservations, and feedback efficiently.
- Built strong relationships with guests to enhance their overall experience.
- Delivered exceptional guest service by addressing inquiries and resolving complaints promptly.
Trainee
Rani Beach Resort
09.2018 - 03.2021
- Assisted in daily operations to ensure seamless guest experiences and high satisfaction levels.
- Collaborated with housekeeping staff to maintain cleanliness standards across resort facilities.
- Provided support during guest check-in and check-out processes, enhancing operational efficiency.
- Gained practical experience in hotel operations and developed strong teamwork and customer service skills.
Education
Foundation Diploma - Higher Studies
ICBT Campus
Higher National Diploma - Business Management
ICBT Campus
11.2024
Bachelor of Business in Hospitality Management - Hospitality Administration And Management
Kaplan Business School
Brisbane, QLD07-2028
Skills
- Effective empathy
- Customer satisfaction emphasis
- Strong verbal communication
- Customer service expertise
- Guest communication
- Data entry proficiency
- Team member development
- Basic accounting
- Teamwork
Languages
English
Professional Working
Timeline
Guest Relation Officer
Negombo New Queen's Palace
03.2022 - 05.2023
Trainee
Rani Beach Resort
09.2018 - 03.2021
Foundation Diploma - Higher Studies
ICBT Campus
Higher National Diploma - Business Management
ICBT Campus
Bachelor of Business in Hospitality Management - Hospitality Administration And Management
Kaplan Business School