Samone Lynch
HAZELDEAN,QLD
Summary
I am a highly motivated and committed small business owner and team member with a strong career in the beauty and customer service industries in the private sector. I am proficient in liaising with internal and external customers and building strong working relationships. My key capabilities include team leadership, service delivery, administration, sales and marketing. With excellent communication, interpersonal and time management skills, I am adaptable, work effectively under pressure and am comfortable working individually or as part of a team. I maintain confidentiality and work within the boundaries of relevant legislation, guidelines and policies. I am organized, reliable and strive for excellence to maximize customer and student satisfaction.
Overview
31
31
years of professional experience
Work History
Head Australian TrueBrow™️ by Elle Wilson Educator
TrueBrow™️ International
Sydney, NSW
08.2015 - Current
- Train students in cutting-edge teaching technologies to meet learning objectives and enhance student experience.
- Conduct small group and individual training classes with students based on their needs.
- Train and supervise other Educators.
- Conduct live classes via zoom for students all over the world to receive guidance and advice on their brow work.
- Account Manager to students (salon owners) assisting with enquiries and requests addressing their needs.
- Meet regularly with other team members to discuss progress and find new ways to improve business.
TrueBrow™️ Specialist/Certified Makeup Artist
Owner - IBROW HQ
Brisbane, QLD
10.2013 - Current
- Handle client appointment bookings, cancellations and rescheduling.
- Create brand awareness through sharing and demonstration of product knowledge.
- Employ artistry and technique expertise by working directly with clients representing products at industry or fashion shows and private events.
- Sell products and services.
- Respond to customer inquiries by phone, email and in person.
- Customize styles, services and products to suit client needs and maintain customer satisfaction.
- Update and maintain customer information records and beauty services provided.
- Keep work stations clean and sanitize scissors, tweezers and other styling tools.
Process Worker - Egg Grading
River Gum Eggs
Glen Innes
01.2023 - 04.2023
- Operate various stations in the egg grading process.
- Pack and remove the product from the line and place it on pallets.
- Maintain a clean work environment.
- Move items between machines, conveyors and transport equipment to meet production needs.
- Examine final products for conformance with quality and design standards.
- Maintain inspection-ready facility by monitoring operations and performing housekeeping functions.
- Serve customers in the shop handling cash and eftpos facilities.
Receptionist/Administration Assistant
B & L Steel Pty Ltd
Brendale, QLD
11.1995 - 07.2015
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Processed payments and updated accounts to reflect balance changes.
- Sorted incoming mail and directed to correct personnel each day.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Scheduled and confirmed appointments and meetings for management team.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Documented and answered emails.
- Completed basic bookkeeping and document filing.
- Maintained staff hours.
- Maintained staff wages.
Commercial Cleaner
B & L Steel Pty Ltd
Brendale, QLD
03.2000 - 12.2010
- Kept bathrooms in clean, functional condition by scrubbing and sanitizing toilets, sinks and floors, tidying storage shelves and cleaning mirrors.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Replenished supply of hand soap, paper towels and other consumables.
- Washed and polished glass windows and doors to keep clear and professional.
- Kept business entrances clean, tidy and professional in appearance.
- Dusted furniture, machines and equipment.
- Maintained and sanitized break room and kitchen appliances.
- Followed security rules when disarming alarm systems and leaving.
- Cleaned building floors by sweeping, mopping or vacuuming to maintain professional appearance.
Human Resources Assistant
Redcliffe Hospital
Redcliffe , QLD
06.1994 - 10.1995
- Created, organized and maintained employee personnel files to keep sensitive data secure.
- Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
- Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.
- Processed, verified and maintained personnel-related documentation.
- Answered questions regarding salaries, benefits and other pertinent information.
- Processed paperwork related to grievances, performance evaluations, classifications and employee leaves of absence.
- Searched employee files to obtain information for authorized persons and organizations.
Medical Receptionist
Dr Ho - Mayleen Medical Clinic
Margate, QLD
01.1994 - 06.1994
- Greeted patients and other representatives
- Scheduled and confirmed appointments
- Assisted in minor surgical operations
- Maintained patient records
- Filed patient records
- Answered and directed incoming calls
- Sanitised all surgery rooms, and sterilised equipment and surgical tools to comply with infection control protocols
Education
Certified Creatrix®️ Transformologist - Holistic Health
Institute of Women International
Sunshine Coast QLD01.2019
Certified TrueBrow™️ Specialist - Advanced Brow Restoration And Design
Brow Secrets International
Brisbane QLD10.2013
Cert II - Makeup And Skincare
Australian Institute of Creative Design
Brisbane10.2012
High School Diploma -
Redcliffe State High School
Redcliffe, QLD12.1993
Skills
- High level communication and interpersonal skills with individuals of all backgrounds
- Working within fast paced environments, demonstrating flexibility and adaptability
- Strong problem solving skills with a high level of attention to detail and accuracy
- Fine tuned organisational skills with the ability to multi-task and meet deadlines
- Demonstrating initiative, drive and self motivation in new situations and challenges
- Positive and enthusiastic attitude and motivated to achieve client satisfaction
Referees
- Amber Courtney - B & L Steel Pty Ltd - Ph 0422 673 101
- Elle Wilson - TrueBrow™️ International - (02) 8091 2769
- Hailey Matthews - River Gum Eggs - Ph 0407 586 774
Timeline
Process Worker - Egg Grading
River Gum Eggs
01.2023 - 04.2023
Head Australian TrueBrow™️ by Elle Wilson Educator
TrueBrow™️ International
08.2015 - Current
TrueBrow™️ Specialist/Certified Makeup Artist
Owner - IBROW HQ
10.2013 - Current
Commercial Cleaner
B & L Steel Pty Ltd
03.2000 - 12.2010
Receptionist/Administration Assistant
B & L Steel Pty Ltd
11.1995 - 07.2015
Human Resources Assistant
Redcliffe Hospital
06.1994 - 10.1995
Medical Receptionist
Dr Ho - Mayleen Medical Clinic
01.1994 - 06.1994
Certified Creatrix®️ Transformologist - Holistic Health
Institute of Women International
Certified TrueBrow™️ Specialist - Advanced Brow Restoration And Design
Brow Secrets International
Cert II - Makeup And Skincare
Australian Institute of Creative Design
High School Diploma -
Redcliffe State High School
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