Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Sampath Reddy

Sampath Reddy

Melbourne

Summary

Dynamic customer service professional with a proven track record at Foil Drive, excelling in relationship building and conflict resolution. Adept at utilizing CRM software to enhance client satisfaction and drive repeat business. Recognized for delivering exceptional support and resolving complex issues with empathy and professionalism.

Overview

6
6
years of professional experience

Work History

Customer Representative

Foil Drive
03.2024 - Current
  • Increased client satisfaction by efficiently managing concerns.
  • Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
  • Enhanced individual performance through consistent application of evaluation feedback.
  • Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
  • Maintained accurate records of all client interactions through diligent use of CRM systems, allowing for targeted follow-ups and efficient customer history referencing.

Customer Support Specialist

Telstra
03.2019 - 03.2024
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Executed established protocols effectively while managing extensive incoming call workloads.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.

Education

Bachelor Of Computer Science - Information And Computer Systems

Masters in Business Information Systems
Torrens University Australia
12.2018

Skills

  • Customer relationship management
  • Conflict resolution
  • CRM software
  • Relationship building
  • Product or service support

Accomplishments

Met customer satisfaction 95% in telestra

Timeline

Customer Representative

Foil Drive
03.2024 - Current

Customer Support Specialist

Telstra
03.2019 - 03.2024

Bachelor Of Computer Science - Information And Computer Systems

Masters in Business Information Systems
Sampath Reddy