Sampath Reddy
Melbourne
Summary
Dynamic customer service professional with a proven track record at Foil Drive, excelling in relationship building and conflict resolution. Adept at utilizing CRM software to enhance client satisfaction and drive repeat business. Recognized for delivering exceptional support and resolving complex issues with empathy and professionalism.
Overview
6
6
years of professional experience
Work History
Customer Representative
Foil Drive
03.2024 - Current
- Increased client satisfaction by efficiently managing concerns.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Enhanced individual performance through consistent application of evaluation feedback.
- Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
- Maintained accurate records of all client interactions through diligent use of CRM systems, allowing for targeted follow-ups and efficient customer history referencing.
Customer Support Specialist
Telstra
03.2019 - 03.2024
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Executed established protocols effectively while managing extensive incoming call workloads.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Education
Bachelor Of Computer Science - Information And Computer Systems
Masters in Business Information Systems
Torrens University Australia 12.2018
Skills
- Customer relationship management
- Conflict resolution
- CRM software
- Relationship building
- Product or service support
Accomplishments
Met customer satisfaction 95% in telestra
Timeline
Customer Representative
Foil Drive
03.2024 - Current
Customer Support Specialist
Telstra
03.2019 - 03.2024
Bachelor Of Computer Science - Information And Computer Systems
Masters in Business Information Systems
Similar Profiles
ANG YI TONGANG YI TONG
Sales & Marketing Executive at Foil Laminate Industries Sdn BhdSales & Marketing Executive at Foil Laminate Industries Sdn Bhd
Cristian VazquezCristian Vazquez
Set-Up Technician at Handi-foil of America (HFA), Inc.Set-Up Technician at Handi-foil of America (HFA), Inc.
Nor Sarizal Nor HassanNor Sarizal Nor Hassan
Product Development Engineer at Foil Laminate Industries Sdn BhdProduct Development Engineer at Foil Laminate Industries Sdn Bhd