Samrat Bhattarai
Brisbane,Australia
Summary
I am a highly skilled and results-driven IT professional with over 8 years of experience in providing advanced IT support, network engineering, and system management. Demonstrated expertise in troubleshooting complex issues, optimizing system performance, and ensuring seamless end-user experiences. Proficient in Intune deployment, Windows administration, and network infrastructure design. Adept at collaborating with cross-functional teams, maintaining ITIL best practices, and delivering exceptional client satisfaction. Committed to staying updated with evolving technology trends and contributing to the success of organizations through efficient and innovative solutions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Information Technology Operations Specialist
Queensland Department of Education
12.2023 - Current
- Monitored and maintained the performance of the payroll system on the HP-UX platform
- Performed routine maintenance tasks, including applying patches, updates, and system backups
- Analyzed and executed work orders related to payroll operations, ensuring timely and accurate completion
- Scheduled, ran, and monitored batch jobs as part of the payroll processing cycle, troubleshooting any issues that arose
- Developed and executed test plans for new features or updates, including regression testing to ensure system integrity
- Validated data integrity and accuracy before and after testing work orders and system updates
- Collaborated with IT teams, including database administrators, network engineers, and application developers, for seamless system integration
- Coordinated with external vendors and service providers to manage virtual server resources and troubleshoot issues
- Implemented and maintained security measures to protect payroll data and ensure compliance with regulations and policies
- Participated in security audits and implemented recommendations to enhance system security
- Maintained detailed documentation of system configurations, processes, and procedures
- Generated regular reports on system performance, work order status, and batch job outcomes
- Provided technical support and training to end-users and team members as needed
- Responded to and resolved incidents related to the payroll system, performing root cause analysis for recurring issues
- Monitored system resource usage and planned for future capacity needs, optimizing system performance
- Communicated effectively with stakeholders, providing updates on system status, work order progress, and issue resolution
- Collaborated with cross-functional teams to support organizational goals and objectives related to payroll operations.
Information Technology Engineer
Aiven
02.2022 - 12.2023
- Provided high-level Intune support, ensuring seamless operation of desktop environments
- Addressed and resolved Windows 10/11 issues, including cloud and thick build configurations
- Kept up-to-date with the latest Windows app and update releases to ensure compatibility and performance
- Delivered specialized support for web applications, focusing on Edge and Chrome browsers
- Collaborated closely with application owners to support cloud applications, ensuring a seamless user experience
- Managed and troubleshooted 3rd-party applications like Microsoft, Java, and Adobe
- Provided comprehensive MS Teams support, addressing video, audio, and performance issues
- Utilized expertise in application packaging (AppV, MS Store Apps) to optimize performance
- Identified and resolved root causes of performance issues within the IT environment
- Diagnosed and resolved hardware issues, including laptops, monitors, and peripherals
- Managed Office licenses and ensured compatibility with new releases and updates
- Supported Office applications across native laptop and cloud environments
- Collaborated with the MS Outlook app owner to resolve Outlook-related issues
- Leveraged extensive knowledge of Active Directory and Group Policies for efficient system management
- Coordinated with technical groups to deliver prompt remote support to end-users
- Maintained comprehensive documentation of all work performed through the ticketing system.
Information Technology Support Engineer
OPAL Consulting
02.2019 - 02.2022
- Set up hardware and software to meet network performance requirements
- Investigated and corrected problems with printers, copiers, and other peripheral devices
- Responded to support requests from end users and provided troubleshooting
- Assessed system hardware and software and suggested modifications to improve performance
- Removed malware, ransomware, and other threats from systems, ensuring security
- Established, repaired, and optimized networks by installing wiring, cabling, and devices
- Utilized pipe and filter model to find bottlenecks and enable measurement of system resource usage
- Collaborated with vendors to resolve advanced technical problems and source replacement components
- Patched software and installed new versions to eliminate security vulnerabilities
- Devised solutions to operations issues related to Azure and MS365
- Analyzed network traffic and server load issues to identify troubleshooting methods for quick remediation
- Managed system-wide operating system and software deployments
- Updated department documentation such as license databases, infrastructure maps, and FAQs
- Delivered network technology training to junior team members and end-users
- Processed over 20 support requests weekly for technical assistance on a wide range of issues
- Created support documentation to empower the user community and enhance their skills.
Network Support Engineer
CLASSICTECH LIMITED
11.2015 - 09.2017
- Managed network infrastructure design, maintenance, and troubleshooting
- Provided technical support for network services, ensuring high availability and performance
- Installed, configured, and maintained network hardware and software
- Monitored network performance and conducted regular maintenance to prevent issues
- Implemented network security measures to protect data and infrastructure
- Collaborated with other IT staff to resolve network-related issues
- Documented network configurations and changes for future reference
- Trained staff on network usage and best practices.
Education
Master of Science - Information Technology
Charles Sturt University
Sydney, NSW01.2019
Skills
- Active Directory Administration
- Windows Operating Systems (Windows 10/11)
- In-tune Mobile Device Management (MDM)
- Application Support and Deployment
- ERP System Management
- Network Infrastructure Design and Maintenance
- Troubleshooting and Issue Resolution
- Security and Compliance
- Cross-Functional Collaboration
- Documentation and Reporting
- Advanced Intune Support
- Windows 10/11 Troubleshooting
- Cloud Application Support
- 3rd-Party Application Management (Microsoft, Java, Adobe)
- MS Teams Troubleshooting
- Performance Optimization
- Hardware Troubleshooting
- Active Directory & Group Policies
- ITIL Adherence
- Network Troubleshooting
Certification
- Cisco Certified Network Associate (Security)
- Mikrotik Certified Network Associate
- Cisco Certified Network Associate (R&S)
- Mikrotik Certified Traffic Control Engineer
- Mikrotik Certified Routing Engineer
- Fortinet NSE 1, 2, 4
- Linux Foundation Certified Engineer
- Microsoft Azure Fundamental
- Certified Cloud Security Expert (CCSK)
- Okta Certified Professional
- MS 365 Fundamental
Personal Information
Title: IT Support Engineer | IT System Engineer | Network Support Engineer | Network Engineer | System Engineer
Citizenship
Australian
Timeline
Information Technology Operations Specialist
Queensland Department of Education
12.2023 - Current
Information Technology Engineer
Aiven
02.2022 - 12.2023
Information Technology Support Engineer
OPAL Consulting
02.2019 - 02.2022
Network Support Engineer
CLASSICTECH LIMITED
11.2015 - 09.2017
Master of Science - Information Technology
Charles Sturt University
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