Samrawit Mulugeta Gebre
Perth,WA
Summary
Dynamic professional with a proven track record at Hotel Accacia, excelling in guest relations and inventory management. Skilled in maintaining high cleanliness standards and ensuring guest satisfaction. Adept at training staff and implementing effective cleaning techniques, contributing to a welcoming environment and operational efficiency. Passionate about delivering exceptional service.
Overview
11
11
years of professional experience
Work History
Cleaner
Westfield Whitfords shopping centre (Glad Group)
Perth, WA
10.2024 - Current
- Operated cleaning equipment to ensure effective surface sanitation.
- Collaborated with team members to manage cleaning schedules efficiently.
- Trained new staff on proper cleaning techniques and safety protocols.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Cleaned building floors by sweeping, mopping or vacuuming.
Assistant Hotel Manager
Hotel accacia
Kampala
02.2018 - 04.2023
- Assisted in daily hotel operations and guest services.
- Coordinated staff schedules to ensure efficient coverage.
- Managed inventory levels for hotel supplies and amenities.
- Collaborated with housekeeping to maintain cleanliness standards.
- Contributed to marketing initiatives to promote hotel services.
- Maintained accurate records of financial transactions and monitored budget performance.
- Monitored inventory levels of food items, beverages, and linen supplies, ensuring adequate stock is available at all times.
- Responded to customer inquiries about services, facilities, rates, and availability.
- Prepared reports on occupancy levels, revenue projections, staffing needs.
Cashier
Ethiopian Village Restaurant
Kampala
03.2014 - 01.2016
- Managing daily sales and purchases
- Provided excellent customer service during busy dining hours.
- Processed customer transactions accurately and efficiently.
Education
High School Diploma -
North Metropolitan TAFE
Perth, WA06-2025
GED -
Denden Highschool
Eretria,Asmera06-2012
Skills
- Customer service
- Inventory management
- Financial reporting
- Sales analysis
- Housekeeping supervision
- Guest satisfaction tracking
- Sales
- Cleaning techniques
- Time management
- Restroom sanitation
- Waste management
- Cleaning and sanitizing
Languages
English
Limited
Amharic
Full Professional
Timeline
Cleaner
Westfield Whitfords shopping centre (Glad Group)
10.2024 - Current
Assistant Hotel Manager
Hotel accacia
02.2018 - 04.2023
Cashier
Ethiopian Village Restaurant
03.2014 - 01.2016
High School Diploma -
North Metropolitan TAFE
GED -
Denden Highschool
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