Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
SAMREEN SIDDIQUI

SAMREEN SIDDIQUI

Sydney,NSW

Summary

A motivated and detail-oriented Bachelor of Commerce (BCom) graduate with a strong foundation in accounting, finance, and business management. Skilled in preparing financial reports, budgeting, and analyzing data to support decision-making. Strong communication and problem-solving skills, with a proven ability to work well in teams and manage multiple tasks efficiently. Eager to apply academic knowledge and grow professionally in the finance or business sector.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

GIO MART
HALDWANI, Uttarakhand
01.2022 - 02.2023
  • Customer Service & Support: Provided exceptional customer service by assisting customers with product selection, answering queries, and resolving complaints. Ensured a positive shopping experience that resulted in repeat business and customer loyalty.
  • Sales & Upselling: Effectively upsold products, driving revenue growth by 15% during peak shopping seasons. Demonstrated in-depth knowledge of store products and promotions to advise customers and increase sales.
  • Inventory Management & Stock Control: Monitored stock levels, received deliveries, and ensured products were displayed properly. Assisted with inventory audits, reducing stock discrepancies by 10% through attention to detail.
  • Product Knowledge & Merchandising: Gained detailed product knowledge to assist customers in making informed buying decisions. Ensured products were well-organized and visually appealing, increasing impulse sales.
  • Team Collaboration & Leadership: Worked alongside a team of sales associates to ensure smooth store operations. Occasionally supervised junior staff, providing training on customer service and operational procedures.
  • Point of Sale (POS) System & Cash Handling: Operated POS system to process customer transactions accurately and efficiently. Handled cash, credit, and mobile payments while ensuring compliance with company policies.
  • Complaint Resolution & Conflict Management: Managed customer complaints with empathy and professionalism, resolving issues quickly and ensuring customer satisfaction. Contributed to maintaining a positive store environment.
  • Store Promotions & Advertising: Assisted with store promotions and in-store displays, helping to increase foot traffic and customer engagement. Implemented seasonal marketing strategies to boost sales during high-demand periods.

Teacher

DRON PUBLIC SCHOOL
Rudrapur, Uttarakhand
02.2018 - 12.2021
  • Project Management: Managed multiple classroom projects, including student assessments, extracurricular activities, and school events. Ensured all projects were completed on time, aligning with academic and extracurricular goals.
  • Team Leadership: Led and mentored a team of five teaching assistants, ensuring effective classroom management, resource allocation, and lesson implementation.
  • Training & Development: Designed and delivered customized learning programs, adapting content to meet the diverse needs of students. These skills translate to creating and leading corporate training sessions for diverse employee groups.
  • Client and Stakeholder Communication: Communicated regularly with parents, school administrators, and colleagues to ensure alignment with student progress, providing actionable insights and maintaining positive relationships.
  • Conflict Resolution & Negotiation: Mediated conflicts between students, parents, and staff, using active listening and problem-solving techniques to ensure resolution, which is transferable to managing workplace disputes or customer complaints.
  • Data Analysis & Reporting: Utilized data from student assessments to adjust teaching methods, improving student performance by 20%. Can apply these skills to analyze business data and improve operational performance.
  • Technology Integration: Integrated digital tools such as online learning platforms and educational apps into daily lessons, improving student engagement. Proficient in utilizing business tools, like CRM, project management platforms, and marketing automation systems.

Education

B.Com - Commerce

Kumaun University
India
03-2019

High School - Commerrce

Queens Sen Sec School
Haldwani
04-2016

MBA - Finance And Accounting

Amity University
Noida

Skills

  • Accounting skills
  • SQL
  • Oracle
  • Service Now (Ticketing Tool)
  • Linux
  • HTML
  • Project Management
  • Leadership
  • Cost accounting
  • Auditing
  • Communication skills
  • Problem Solving
  • Financial planning
  • Teamwork and collaboration
  • ITIL processes
  • Customer service

Accomplishments

(CUSTOMER SERVICE RERESENTATIVE)

Key Achievements:

  • Increased Store Revenue: Boosted monthly revenue by 15% through upselling initiatives and personalized product recommendations.
  • Enhanced Customer Experience: Achieved a customer satisfaction rate of 90% by promptly addressing customer concerns and resolving complaints in a friendly, professional manner.
  • Operational Efficiency: Improved inventory accuracy by reducing discrepancies by 10%, ensuring better stock management and minimizing out-of-stock incidents.
  • Team Collaboration: Led a team of 4 sales associates, improving team performance and achieving store sales goals consistently.
  • Visual Merchandising Impact: Created visually appealing product displays that resulted in a 20% increase in sales for high-demand items.
  • Promotional Success: Contributed to a successful promotional campaign that increased foot traffic by 25% and drove a 15% increase in sales during the holiday season.

(TEACHER)

Key Achievements:

  • Increased Academic Achievement: Led students to achieve an average 20% improvement in standardized test scores through targeted learning strategies and individualized support.
  • Innovative Curriculum Design: Developed and implemented a new curriculum for [subject], increasing student engagement and resulting in a 30% rise in participation.
  • Leadership & Mentorship: Managed a team of 5 teachers to integrate STEM education, fostering an environment of innovation that led to a 30% increase in student interest in science and technology.
  • Classroom Efficiency: Reduced disciplinary issues by 40% through the implementation of effective behavior management techniques, creating a productive and harmonious learning environment.
  • Enhanced Parent Engagement: Boosted parental involvement by 25% through consistent communication and organizing regular parent-teacher interactions.
  • Extracurricular Leadership: Founded and led a coding club, inspiring students to pursue technology and computer science, culminating in participation in regional competitions.

Timeline

Customer Service Representative

GIO MART
01.2022 - 02.2023

Teacher

DRON PUBLIC SCHOOL
02.2018 - 12.2021

B.Com - Commerce

Kumaun University

High School - Commerrce

Queens Sen Sec School

MBA - Finance And Accounting

Amity University
SAMREEN SIDDIQUI