Rakesh Bidari
Sydney,NSW
Summary
Knowledgeable and dedicated customer service professional with extensive experience in communication industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Hardworking Customer Service Representative with 2 years of experience working. Trained in project and time management with extensive knowledge of positive attitude and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Motivated Customer Service Representative with over 1 and half years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in English.
Overview
5
5
years of professional experience
Work History
Customer Service
Lil Mama Kebab Shop
Haymarket, Sydney , NSW
2018.09 - Current
- Trained staff on operating procedures and company services
- Effectively communicated with customers about account changes, new products or services and potential upgrades
- Conferred with customers about concerns with products or services to resolve problems and drive sales
- Promptly responded to inquiries and requests from prospective customers
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management
- Facilitated orders and completed accurate to meet aggressive deadlines
Waiter
Empire Lounge
Sydney , NSW
2019.06 - 2020.02
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
Education
High School Diploma -
Lead College Pty Ltd
Level 1/841 George St, Haymarket, NSW 20002021
Skills
- Money handling abilities
- Report preparation
- Retail materials management
- Cash register operations
- Payment collection
- Guest relations management
Timeline
Waiter
Empire Lounge
2019.06 - 2020.02
Customer Service
Lil Mama Kebab Shop
2018.09 - Current
High School Diploma -
Lead College Pty Ltd
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