Samrid Uprety
Essendon North , Melbourne
Summary
As a dedicated and enthusiastic IT support professional with strong communication abilities, I am looking for a position in a company that prioritizes exceptional customer service and system upkeep. I seek opportunities that foster both personal and professional development, allowing me to contribute to the company's success while advancing my career.
At 909IT, an adept IT Support Officer enhanced efficiency and minimized downtime through streamlined IT processes. Expert in Microsoft Intune and Freshservice, with a knack for exceptional customer service, I significantly improved IT solution implementation and user support, showcasing strong technical support and problem-solving skills.
Overview
1
1
year of professional experience
Work History
IT Support Officer
909IT
06.2023 - Current
- Streamlined IT processes for increased efficiency and reduced downtime.
- Collaborated with cross-functional teams to develop and implement IT solutions.
- Delivered high-quality customer service by promptly addressing user inquiries and technical issues.
- Managed user accounts, mailboxes, and permission in Microsoft Exchange and Entra (Azure AD).
- Configured and supported devices using Microsoft Intune for compliance and security.
- Provided frontline support for Outlook, Teams, and other Microsoft 365 applications.
- Maintained Sharepoint online, assisting with site collections, document management, and user permission.
- Utilised Freshservice as the ticketing system to log, track, and resolve technical issues.
Education
Bachelor of Business Information Systems -
Torrens University Australia
Sydney, NSW07.2023
Skills
- Remote Desktop Support
- Ticketing System Experience
- Mobile Device Management
- Asset Management
- Technical Support
- Issue Troubleshooting
Timeline
IT Support Officer
909IT
06.2023 - Current
Bachelor of Business Information Systems -
Torrens University Australia
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