Summary
Overview
Work History
Education
Skills
Certifications
Certification
References
Timeline
Generic

Samridhi Arora

Bonner,Act

Summary

Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.

Overview

2
2
years of professional experience
1
1
Certification

Work History

IT Assistant

Radix Education Pty Ltd - CIET
11.2023 - Current
  • Responded to queries on phone, via email or through IT ticketing system.
  • Installed and configured software and hardware.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Installed, configured and maintained computer systems and network connections.
  • Created user accounts and assigned permissions.

Business Analyst

EPA Global
05.2023 - Current
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.

Liquor Team Member

Endeavour Group Ltd- BWS
08.2023 - 10.2023
  • Maintained clean and organized work environment to maintain customer safety.
  • Built strong relationships with customers and colleagues by providing friendly and personable service.
  • Responded to customer calls and emails and handled online click and collect orders.
  • Operated register to process payments and collect cash payment for order totals.

Team Member

Harris Scarfe
07.2023 - 09.2023
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Assisted with inventory counts and stocking of merchandise.

Lead Educator

Gungahlin Kinder Haven - G8 Education
03.2022 - 06.2023
  • Built relationships and communicated with parents to
    provide best learning environment for children.
  • Ensured smooth routines while providing care and maintaining safety.
  • Managed small team of 3 to run daily operations
    smoothly.
  • Created and developed lesson plans to meet students'
    academic needs.

Assistant Educator

Woden Community Service
11.2021 - 01.2022
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Completed daily reports, meal count sheets and attendance logs.

Education

Bachelor of Commerce - Accounting And Business Management

Punjab University
India

Masters of Technology-Enterprise &Business Analyst - Information Technology

Federation University Australia
Ballarat, VIC
10.2020

Skills

  • Computer and Software: G-Suite
  • Data Visualization skills
  • Excellent Communication
  • Customer service
  • Conflict Resolution
  • Documentation and Presentation
  • Analytical and Critical Thinking
  • Multitasking Abilities

Certifications

Security Licence

First Aid and CPR

RSA

WWVP

Certification

In Addition to my Educational Qualifications, I have 3 months’ experience working as a business analyst intern at Emperor Construction Services. During my studies and internship, I have been handling multiple small and big projects using various management skills [PRMG Level 4]. I possess the ability to use various data visualization tools [INAN Level 3].

References

Available on request.

Timeline

IT Assistant

Radix Education Pty Ltd - CIET
11.2023 - Current

Liquor Team Member

Endeavour Group Ltd- BWS
08.2023 - 10.2023

Team Member

Harris Scarfe
07.2023 - 09.2023

Business Analyst

EPA Global
05.2023 - Current

Lead Educator

Gungahlin Kinder Haven - G8 Education
03.2022 - 06.2023

Assistant Educator

Woden Community Service
11.2021 - 01.2022

Bachelor of Commerce - Accounting And Business Management

Punjab University

Masters of Technology-Enterprise &Business Analyst - Information Technology

Federation University Australia

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Samridhi Arora