Samridhi Munjal
Melbourne,VIC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Senior Property Manager
Bricks And Mortar Real Estate
01.2024 - Current
- Customer Service and Client Relationship Management
- Successfully managing a portfolio of up to 150 rental properties monitoring activity in both occupied and vacant properties
- Organising maintenance and liaising with various trades to project manage and coordinate repairs.
- Ensuring that all rental arrears are kept to a minimum
- Preparing documentation for Tribunal hearings as well as attending and presenting cases
- Actively generating new business
- Mentoring and training property management staff
- Established rental rates by surveying local rental rates and calculated overhead costs.
- Communicated effectively with owners, residents, and on-site associates.
- Collected and maintained careful records of rental payments and payment dates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Kept properties in compliance with local, state and federal regulations.
- Coordinated appointments to show marketed properties.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Built strong relationships with customers through positive attitude and attentive response.
- Increased tenant satisfaction by promptly addressing maintenance issues and concerns.
- Maximized rental income while minimizing expenses through effective planning and control.
- Streamlined property management processes for improved efficiency and cost savings.
Senior Property Manager
Nelson Alexander Real Estate
06.2018 - 08.2023
- Customer Service and Client Relationship Management
- Successfully managing a portfolio of upto 150 rental properties monitoring activity in both occupied and vacant properties
- Organising maintenance and liaising with various trades to project manage and coordinate repairs.
- Ensuring that all rental arrears are kept to a minimum
- Preparing documentation for Tribunal hearings as well as attending and presenting cases
- Actively generating new business
- Mentoring and training property management staff
- Conducting tenant transfers as required
- Investigated and resolved any escalations as a Team Leader
- Directed property management program by determining requirements, planning for material equipment replacement and implementing quality control oversight.
- Established rental rates by surveying local rental rates and calculated overhead costs.
- Communicated effectively with owners, residents, and on-site associates.
- Collected and maintained careful records of rental payments and payment dates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Kept properties in compliance with local, state and federal regulations.
- Coordinated appointments to show marketed properties.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Assisted with new hire processing and existing training programs.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
- Supported office business development and customer service.
- Interviewed, recruited and trained new onboarding candidates.
- Identified trends and assessed opportunities to improve processes and execution.
Property Management Team Leader
Ausin Real Estate
04.2017 - 02.2018
- Customer Service and Client Relationship Management
- Managing a team of 8 consisting of Property Managers and Leasing Consultants
- Successfully managing a portfolio of 165 rental properties monitoring activity in both occupied and vacant properties
- Successfully using REST software
- Implementation of a new software (Reapit)
- Creating and implementing of procedures and processes around the new software in the property management department
- Training and mentoring of staff in various scenarios
- Recruitment and training of new staff members
- Organising trades to attend to maintenance and repairs as required and monitoring the outcome
- Ensuring that correct procedures are being followed and referring to the Residential Tenancies Act as required
- Ensuring that all rental arrears are kept to a minimum
- Preparing documentation for Tribunal hearings as required
- Attending and presenting cases at the Tribunal as required
- Actively generating new business from existing and new clients
- Mentoring property management staff
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
Property Manager
Jellis Craig
09.2016 - 03.2017
- Customer Service and Client Relationship Management
- Successfully managing a portfolio of 150 rental properties monitoring activity in both occupied and vacant properties
- Successfully using Macpro/RP Office Software
- Negotiating with both tenants and landlords as required
- Arranging new lease agreements and required
- Conducting signups for new tenants
- Organising trades to attend to maintenance and repairs as required and monitoring the outcome
- Ensuring that correct procedures are being followed and referring to the Residential Tenancies Act as required
- Ensuring that all rental arrears are kept to a minimum
- Preparing documentation for Tribunal hearings as required
- Attending and presenting cases at the Tribunal as required
- Actively generating new business from existing landlords
- Conducting final bond inspections
- Conducting Routine inspections and preparing reports for the landlords
- Conducting Rent Reviews in a timely manner and organising lease renewals
- Preparing condition reports
- Conducting open for inspections
- Mentoring on Junior property management staff
- Conducting tenant transfers as required
Property Manager
Knight Frank Pty Ltd
04.2016 - 09.2016
- Customer Service and Client Relationship Management
- Successfully managing a portfolio of 180 rental properties monitoring activity in both occupied and vacant properties
- Successfully using REST office software
- Negotiating with both tenants and landlords as required
- Arranging new lease agreements and required
- Conducting signups for new tenants
- Organising trades to attend to maintenance and repairs as required and monitoring the outcome
- Ensuring that correct procedures are being followed and referring to the Residential Tenancies Act as required
- Ensuring that all rental arrears are kept to a minimum
- Preparing documentation for Tribunal hearings as required
- Attending and presenting cases at the Tribunal as required
- Actively generating new business from existing landlords
- Conducting final bond inspections
- Conducting Routine inspections and preparing reports for the landlords
- Conducting Rent Reviews in a timely manner and organising lease renewals
- Preparing condition reports
- Conducting open for inspections
- Mentoring and training of Junior Property Management staff
- Conducting tenant transfers as required
Property Manager
MICM Real Estate
07.2012 - 04.2016
- Customer Service and Client Relationship Management
- Successfully managing a portfolio of 250 rental properties monitoring activity in both occupied and vacant properties
- Successfully using Macpro/RP Office Software
- Negotiating with both tenants and landlords as required
- Arranging new lease agreements and required
- Conducting signups for new tenants
- Organising trades to attend to maintenance and repairs as required and monitoring the outcome
- Ensuring that correct procedures are being followed and referring to the Residential Tenancies Act as required
- Ensuring that all rental arrears are kept to a minimum
- Preparing documentation for Tribunal hearings as required
- Attending and presenting cases at the Tribunal as required
- Actively generating new business from existing landlords
- Conducting final bond inspections
- Conducting Routine inspections and preparing reports for the landlords
- Conducting Rent Reviews in a timely manner and organising lease renewals
- Preparing condition reports
- Conducting open for inspections
- Mentoring and training of new staff
- Lodging insurance claims on behalf of landlords
- Conducting tenant transfers as required
- Working in conjunction with Owners Corporation managers and attending AGM's as a proxy on behalf on any landlords/owners
- Coordinating with builders as required due to the properties in my portfolio being near new, :
- Started position as Assistant Property Manager and was promoted within 4 months of being at the company to a Property Manager
- Meeting KPI's consecutively
- Rent Review and Routine Inspections are always completed and in a timely manner
- Receiving consistent positive feedback from clients each month
- Gained sound knowledge of the Residential Tenancies Act and Tribunal requirements
- Expanded my portfolio consistently over time by listing new business and taking on other existing properties within the company bringing it up to 250 properties
- Increased problem solving abilities and time management skills improved
- Gained more knowledge on how an Owners Corporation operates
Leasing Consultant
Williams Batters Real Estate
09.2011 - 07.2012
- Customer Service and Greeting Clients
- Answering Rental Enquiries
- Assisting Property Management department with lease renewals
- Conducting open for inspections
- Processing of Rental Applications
- Preparing lease documents for ingoing tenants
- Processing files from application process till occupation
- Preparing condition reports
- Achievements:
- Gaining knowledge of Property Management and Residential Rental Properties, mainly apartments
- Gaining knowledge of how to work with Macpro/RP office software
- Learning to efficiently manage time and problem solving abilities
Education
Agents Representative Certificate IV - Real Estate
Real Estate Institute of Victoria
Hawthorn, Victoria12.2010
Certificate III & IV in Hairdressing - Hairstyling
Pivot Point International Academy
Melbourne, VIC2008
VCE -
Mater Christi College
Melbourne, VIC2006
Skills
- Customer Service
- Property Management
- Staff Coordination
- Attention to detail
Accomplishments
- Supervised team of 7 staff members.
Languages
English
Native or Bilingual
Hindi
Limited Working
Timeline
Senior Property Manager
Bricks And Mortar Real Estate
01.2024 - Current
Senior Property Manager
Nelson Alexander Real Estate
06.2018 - 08.2023
Property Management Team Leader
Ausin Real Estate
04.2017 - 02.2018
Property Manager
Jellis Craig
09.2016 - 03.2017
Property Manager
Knight Frank Pty Ltd
04.2016 - 09.2016
Property Manager
MICM Real Estate
07.2012 - 04.2016
Leasing Consultant
Williams Batters Real Estate
09.2011 - 07.2012
Agents Representative Certificate IV - Real Estate
Real Estate Institute of Victoria
Certificate III & IV in Hairdressing - Hairstyling
Pivot Point International Academy
VCE -
Mater Christi College
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