SAMSON PALKURI
Melbourne,Australia
Summary
A flexible, innovative, and enthusiastic Product Owner / Manager with 15+ years of IT experience leading teams, managing and executing $2m+ IT projects and products in revenue, spearheading digital solutions, complex projects, and system innovations, collaborating with high profile banking, financial, Retail and Tax enterprises like NAB, MLC / IOOF, Thomson Reuters, Australia Post. Strategic Product management and Information Technology experience including planning, monitoring and evaluation, reporting, with expertise in IT system integration, business solutions design and implementation.
Proven track record of working within a government / political space designing and developing programs for new entities. Key implementer of elevating new initiatives within the Australian Government Sector elevating client reputation and revenues.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Product Owner
ACCC
04.2023 - Current
- Owned and prioritized product backlog.
- Key point of contact for participant accreditation process with ACCC to demonstrate and execute "Conformance Test Suite" capability as a framework.
- Leading the functional design process based on an intimate knowledge of the participants via staff and
technology to ensure the product and its features meet specifications required for certification and compliance. - Focused on building critical features up front in order to identify constraints and technical challenges.
- Preparing program increment (PI) planning by updating the team backlog and contributing to the
product vision, roadmap, and presentations; - Decomposing features into user stories and prioritise the backlog, based on the overall strategy
and business objectives - Assisting with feature writing and development
- Ensuring appropriate approvals for user stories is sought from the relevant stakeholders
- Providing clarification and support to the Agile team in their story development, estimates, and
sequencing, enabling them to maximize the delivery of business value - Building, editing, and maintaining the team backlog, prioritising and coordinating expectations of
clients and stakeholders while managing dependencies with other product owners - Acting as the voice of the customer, responding to their needs in real time and serving as a liaison
between the DSB, Business Teams, and the ART - Making decisions on product features based on customer needs and business value, ensuring
continuous release of valuable solutions; - Participating in Scale Agile Framework (SAFe) ceremonies, including conduct and drive PI planning for the squad, sprint
planning, sprint reviews, team syncs, system demos, team retrospectives, and other agile events.
Digital Product Owner
AUSTRALIA POST
04.2022 - 04.2023
- Oversaw entire product deployments from vision and creation to rollout and delivery.
- Owned and prioritized 3 different product backlogs for three verticals.
- Managed implementation of new features by outlining plans and specifications such as how, where and when each component would work.
- Collaborated with development team on new features/enhancements and related tasks.
- Focused on building critical features up front in order to identify constraints and technical challenges.
- Brainstormed with peers and other members of design team to determine enhancements and product features.
- Provide strategic direction for designing, developing, and implementing product initiatives.
- Manage and mentored team of product managers, fostering continuous improvement and innovation.
- Collaborate with cross-functional teams and stakeholders to develop compelling product strategies and road maps.
- Lead product launch process, ensuring successful and timely delivery to market.
- Develop and manage key client relationships, ensuring high customer satisfaction.
- Involved and steer as key stakeholder and point of contact for, Identity Services for all EIS transactions equipped to deliver identity checks across various Government, Consumer, Strategic, and Technology partners within high profitable, healthy, and diverse cultured team.
- Typical work involves mapping core EIS transactions and business requirements to derive workflows which are benefited both to end-customers and LPO operators across Australia's post office network
- WebPos, EIS, payments, and TIBCO related validations, analysis, and business use cases to improve operational processes and systems updates
- The role also involves high level of stakeholder management and change management with Retail teams, delivery teams, product teams, identity related service teams, and government agencies such as ATO, MSIC/ASIC, QPSWL, etc.
- Prepare project plans to meet objectives within budget and timeline, adjusting plans when necessary.
- Develop budget, scope, and staffing recommendations based on client budget and project economics.
- Foster team environment that emphasises accountability and commitment to meeting engagement objectives.
- Identify relevant business trends, economic forces, and industry practices and discuss them with client.
- Interpret and synthesise data, challenge it with professional scepticism, and develop insightful recommendations to support client objectives.
- Identify and transform opportunities into solutions that drive business value for clients.
Agile Product Owner /Business Analyst
National Australia Bank
06.2019 - 04.2022
- Engaged as a Senior Business Analyst at NAB/MLC, to provide compensation to Wealth management customers to remediate tax issues reported to ASIC. This was to determine impact to members & clients based on tax issues specific to parcel buys and sells resulting in incorrect cost base which is underpaid and overpaid tax to ATO
- Responsibility included root cause analysis, review, validation and re-calculation of initial adviser fee & cost base and communication to members, stakeholders and advisers, including posting of adjustments to accounts and changes to operational processes, and system rectification.
- Developed diverse reporting artifacts to meet individual needs of advisers, marketing, product management and senior leadership.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Guided teams and refined Agile techniques throughout journey and evolution of delivery cycles, establishing documentation framework to support Agile methodology implementation with Waterfall-centric delivery team.
- Managed & improved team performance by 91% by implementing measurable metrics to track delivery of supporting requirement artefacts.
- Streamlined techniques to support agile methodology implementations.
- Worked with team leads and managing leadership, establishing robust talent pool with focus on people and continuous improvement.
Product Manager / Owner
CCH Wolters Kluwer
02.2017 - 06.2019
- Oversaw entire product deployments from vision as a Product Owner for CCH iFirm Australian Tax professional business in-line with the overall business strategy as Y-on-Y capital results for EBITDA.
- Engaged with CEO, CFO, Director of Product Strategy, and other Product Managers in delivery of Tax product to Australian and New Zealand markets.
- Capturing, assessing and defining business requirements, conducting workshops, working with internal and external stakeholders on budgets, reviewing and prioritizing requests, developing relationship and client engagement with the Australian Tax Office (ATO).
- Owned and prioritized product backlog
- Collaborated with sales, marketing and support teams to launch products on time and within budget.
- Coordinated project planning and execution with team members and team leads.
- Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions.
- Documented user stories, specifications and product features into detailed work order to communicate across teams and build mandatory requirements.
- Prioritized roadmap in order to achieve product goals and metrics.
- Monitored market trends and competitor performance and analyzed gaps to update promotional strategies and maximize sales.
- Collected customer requirements, directed testing and conducted continuous evaluations to make proactive adjustments to marketing approaches.
- Conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies.
Assistant Manager Product Development /Senior Tax Analyst
Thomson Reuters Corporation
06.2011 - 02.2017
- Worked in the roles of Assistant Manager (Product development) and Sr Business Analyst across various Tax products within Thomson Reuters Professional Business headed by CS Professional Suite in Ann Arbor, Michigan
- Communication and interaction with key stake holders, ATO, and senior management on product roadmaps
- Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes
- Involved and a key player of the initial approach to build a local reporting framework driven by local requirements and granularity
- Understand system engineering concepts and conduct cost/benefit analysis
- Requirements management using TFS and creating mapping diagrams to provide test coverage as metrics
- Business case development for Tax / accounting products
- Research and provide new modelling techniques and methods for better requirement clarification to internal and external stakeholders
- Create, manage, test, and upgrade well established existing tax & accounting products to the next generation level
- Facilitated local tax reporting, single regime and to allow detailed reports within that region (APAC region)
- Guided teams and refined Agile techniques throughout journey and evolution of delivery cycles, establishing documentation framework to support Agile methodology implementation with Waterfall-centric delivery team
- Lead several business and team development initiatives related to business efficiency improvements, driving proficiency and productivity, quality, lowering cost, process improvements and driving client and team engagement
- Lead and product manage the entire project life-cycle for TR Onvio projects and conducts business analysis in support of corporate, cross-functional initiatives ensuring the end result meets product requirements
- Meets established project milestones, goals and objectives within established time frames by utilizing a disciplined approach to delivering within budget and timelines
Education
Master of Science - Computer Science
University Of Madras
08.2013
Skills
- Problem Identification
- Key Relationship Development
- Functional and Business Requirements
- Product Planning
- Identifying Backlogs
- Requirements Elicitation
- Sequence Diagrams
- Scrum Methodology
- Product Planning
- Strategic guidance and leadership
Technical Skills
- Project management: PMI, Prince2, PMBOK, SaFE
- Financial Systems: STAR,AWD, Compass, Cosmos
- BA Tools: Flow Charts, Wire Frames, Miro, Figma, MS- Visio
- Agile Tools: HP-ALM,JIRA,Confluence, MSTS, TFS
- Database Tools: Eclipse, TOAD, Oracle, MS-SQL Developer
- Test Tools: Selenium Web Driver with C# .NET, HP-ALM, SOAP UI
Certification
- PMP certified project management professional
- Prince 2 Foundation certified
- SAFe 4.0 Product Manager / Product Owner
- Certified Scrum Master
- ITIL V3 Foundation Certificate in IT Service Management
Additional Information
- Australian Citizen
Timeline
Product Owner
ACCC
04.2023 - Current
Digital Product Owner
AUSTRALIA POST
04.2022 - 04.2023
Agile Product Owner /Business Analyst
National Australia Bank
06.2019 - 04.2022
Product Manager / Owner
CCH Wolters Kluwer
02.2017 - 06.2019
Assistant Manager Product Development /Senior Tax Analyst
Thomson Reuters Corporation
06.2011 - 02.2017
Master of Science - Computer Science
University Of Madras
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