Samson Thomas
Mount Druitt,NSW
Summary
Organized Food Delivery Driver offering consistent record of fast deliveries and friendly service. Satisfies customers consistently by working fast, answering questions and accurately handling payments. Knowledgeable about different restaurants' procedures and promotions and skilled at handling concerns. Dedicated and friendly individual experienced in safely navigating busy city streets. Adept at following route and delivery instructions. Highly organized with proven track record of providing excellent customer service.
Overview
5
5
years of professional experience
Work History
Food Delivery Driver
DoorDash
Mount Druitt, NSW
06.2023 - Current
- Adhered to safety guidelines and traffic regulations, ensuring the safe transport of food items.
- Assisted in resolving customer complaints or concerns regarding late or missing deliveries.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Communicated proactively with management about potential issues or delays in delivery times.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Operated delivery vehicles safely and efficiently.
- Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
- Delivered orders to customers to drive full satisfaction.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Stocked shelves and loaded orders to prepare deliveries.
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Immediately addressed problems with customers to promote speedy resolution.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Developed strong communication and organizational skills through working on group projects.
Delivery Driver
Woolworths Group
Erskine Park, NSW
04.2019 - 02.2023
- Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Successfully avoided time delivery delays by carefully planning best routes.
- Protected people and equipment from hazardous materials by using correct procedures.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Kept detailed records of deliveries and money received from customers.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Delivered packages to customer doorsteps and business offices.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Education
No Degree - English Language
TAFE
Wagga Wagga, NSW02.2019
Skills
- Two-wheeler operation
- Flexible Schedule
- Late Shift Availability
- Client Relations
- Phone orders
- Food handling
- Route Planning
- Local routes understanding
- Time Management
- GPS mapping
- Excellent navigation
- Order Verification
- Excellent Communication
- Safe Food Handling
- Smartphone operation
- GPS Navigation
- Problem-Solving
- Safe Driving
- Written Communication
- Customer Relations
- Public Speaking
- Valid Driver's License
- Schedule Management
Timeline
Food Delivery Driver
DoorDash
06.2023 - Current
Delivery Driver
Woolworths Group
04.2019 - 02.2023
No Degree - English Language
TAFE