Samten Wangchuk
MOUNT HAWTHORN,Western Australia
Summary
Highly motivated Retail management with experience driving sales growth, improving customer satisfaction, and reducing operational costs. Skilled in developing and executing effective customer engagement and visual merchandising strategies, as well as analyzing sales data to identify opportunities for targeted promotional campaigns. Proven Track record in training and coaching teams to deliver exceptional customer service and achieve business objectives.
Overview
7
7
years of professional experience
Work History
Manager
Liberty Liquors
03.2020 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Team Member
Coles
11.2016 - 11.2019
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into thework environment.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
Education
Bachelor of Science - Clinical Laboratory Technology
Dr NGP Arts And Science College
Tamilnadu, India04.2013
Skills
- Performance Management
- Staff Development
- Customer Relationship Management (CRM)
- Sales management
- Performance Evaluations
- Team Leadership
Timeline
Manager
Liberty Liquors
03.2020 - Current
Team Member
Coles
11.2016 - 11.2019
Bachelor of Science - Clinical Laboratory Technology
Dr NGP Arts And Science College
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