Samudra Roshen Kananke Acharige
Toowoomba
Summary
A proactive and solutions-driven professional with a robust background in Trust & Safety and a recent Master's degree in Cybersecurity. Proven track record of assessing and mitigating online risks, ensuring platform security, and enforcing policies to protect users. Experienced in identifying potential threats, analyzing emerging risks, and collaborating with cross-functional teams to drive security improvements.
Overview
8
8
years of professional experience
Work History
Trust & Safety Associate
Accenture Technology Solutions
07.2018 - 08.2022
- Analyzed user activity and content to identify emerging risks such as fraud, cyberbullying, hate speech, spam, policy violations, and account hijacking, ensuring user safety and platform integrity.
- Collaborated with cross-functional teams to create incident reports and ensure rapid response to emerging security risks and policy violations
- Developed and enforced community guidelines focused on protecting user privacy, identity security, and preventing harmful content, contributing to overall platform security.
- Assisted in refining content moderation tools and systems by providing feedback on risk management protocols and proposing security-enhancing features
Administration Officer
Union Assurance PLC
10.2015 - 07.2018
- Managed and maintained CRM database, ensuring data accuracy, performing regular updates, troubleshooting user issues, and generating detailed reports to support sales, marketing, and customer service teams
- Organized, filed, and maintained both physical and digital records to ensure compliance with company policies and regulatory requirements.
- Kept financial records accurate, current and compliant by monitoring records and addressing variances
- Assisted clients and customers with inquiries and resolved issues in a timely manner.
Banking Intern
Bank Of Ceylon
08.2014 - 02.2015
- Inputted and maintained accurate data in banking systems, ensuring up-to-date client records and transaction logs.
- Assisted with organizing and updating customer files to comply with bank regulatory requirements and internal policies.
- Collaborated with the marketing and technical teams to streamline the process of POS machine setup, customer support, and troubleshooting, reducing response times and improving customer satisfaction.
Education
Master of Science - Cyber Security
University of Southern Queensland
Toowoomba, QLD04-2025
Bachelor of Science - Management Information Systems
University College Dublin
Dublin, Ireland10-2015
Skills
- Online Fraud Prevention & Detection
- Security Policy Development & Enforcement
- Data Privacy & Compliance
- Cyber Incident Documentation & Reporting
- Data Analysis
- Networking
- Customer Service
- Technical Support
Timeline
Trust & Safety Associate
Accenture Technology Solutions
07.2018 - 08.2022
Administration Officer
Union Assurance PLC
10.2015 - 07.2018
Banking Intern
Bank Of Ceylon
08.2014 - 02.2015
Master of Science - Cyber Security
University of Southern Queensland
Bachelor of Science - Management Information Systems
University College Dublin
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