Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Samuel Adorno

Summary

Results-driven professional, with a strong attention to detail, wealth of experience. Proficient in Admin related tasks along with customer service.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Remedial Massage Therapist

Western Jets
07.2019 - 12.2020
  • Supported injury recovery for athletes, implementing targeted sports massage therapies.
  • Utilised trigger point therapy and myofascial release techniques to address clients'' specific pain points, contributing to improved mobility and pain reduction.
  • Promoted overall health by teaching clients about proper body mechanics and posture adjustments during daily activities.
  • Taping athletes.

Roof Plumber

Slattery Metal Roofing
09.2020 - 05.2021
  • Installing - Roof, Flashings, Down Pipes, Gutters, Wall Cladding, Skylights.
  • Achieved high-quality results with meticulous attention to detail in all aspects of roof plumbing tasks.
  • Use of hand tools and power tools.
  • Working with heights.

Retention Specialist

Foxtel
08.2021 - 09.2022
  • Communicating with customers and support staff.
  • Developing strategies to retain customers.
  • Troubleshooting with technical issues.
  • Negotiating with customers to renew contracts and retain business.
  • Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.

Personal Banker

ANZ
09.2022 - Current
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Follow up with customers to gather feedback and provide additional assistance.
  • Analysed customer profiles to identify appropriate products and provide value-added approaches to client issues.
  • Skilled in - Deposits, Personal Loans and Insurance.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.

Education

Diploma of Remedial Massage. - Massage Therapy

Victoria University
Footscray, VIC
08-2020

VCE -

Emmanuel College - Notre Dame Campus
Point Cook, VIC
12-2018

Skills

  • Leadership
  • Problem-solving
  • Ambitious
  • Attention to Detail
  • Communication
  • Computer literacy

Accomplishments

  • 100% QA compliance in FY23 (ANZ)
  • QA Spark Award.
  • Best & Fairest award 2017
  • Football Leadership team U12’s-U17’s
  • Foxtel top performer.

Certification

  • Year 12 VCE
  • Diploma of Remedial Massage.
  • Certificate of First Aid
  • Working with Children card
  • Certificate IV Business Management
  • Sport Trainer Level 1

Timeline

Personal Banker

ANZ
09.2022 - Current

Retention Specialist

Foxtel
08.2021 - 09.2022

Roof Plumber

Slattery Metal Roofing
09.2020 - 05.2021

Remedial Massage Therapist

Western Jets
07.2019 - 12.2020

Diploma of Remedial Massage. - Massage Therapy

Victoria University

VCE -

Emmanuel College - Notre Dame Campus

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Samuel Adorno