Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Languages
Timeline
Generic

Samuel Aiomata

Guildford,NSW

Summary

Dedicated and results-oriented professional with a versatile background spanning packaging, line assembly, labouring, IT, customer service and graphic design. Known for efficiency, precision, and adaptability in fast-paced team environments. Committed to upholding safety protocols while continually seeking opportunities for growth and expanding expertise. Ready to help team achieve company goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Chemist POS Direct
03.2022 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Labourer

MARSH PROJECTS
02.2020 - 01.2022
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks
  • Proven ability to learn quickly and adapt to new situations
  • Loaded and unloaded materials and equipment onto and off construction sites
  • Followed instructions and safety protocols to prevent accidents and injuries
  • Demonstrated safe and proper operation of equipment and tools to prevent harm to team members
  • Gathered and disposed of worksite debris to remove safety hazards.

Warehouse Employee

PMP Print
02.2017 - 12.2021
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations
  • Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval
  • Assisted with stock takes and cycle counts to promote accurate inventory processes
  • Sorted and delivered materials to different work areas and staff.

Education

Year 12 High School Certificate -

Trinity Catholic College
Auburn, NSW
09.2016

Skills

  • Graphic Design
  • Microsoft Word
  • Computer Skills
  • MS Office
  • Interpersonal Communication
  • Analytical and Critical Thinking
  • Call Management
  • Scheduling
  • Complaint resolution
  • Decision-Making
  • Ability to lift 30kg with ease

Certification

Cert IV in Graphic Design

Hobbies

Gym

Reading

Writing

Music Production

Travel

Video Editing

Languages

English
Native or Bilingual

Timeline

Customer Service Representative

Chemist POS Direct
03.2022 - Current

Labourer

MARSH PROJECTS
02.2020 - 01.2022

Warehouse Employee

PMP Print
02.2017 - 12.2021

Year 12 High School Certificate -

Trinity Catholic College

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Samuel Aiomata