Samuel Carey
Perth
Summary
Developed in a fast-paced legal environment, focusing on team leadership and operational efficiency. Skilled in case management and customer service excellence, seeking to transition into a new field of the other side of the remortgage transaction. Eager to leverage transferrable skills to contribute to new and challenging role.
Overview
8
8
years of professional experience
Work History
Assistant Manager
O’Neill Patient Solicitors
07.2022 - 09.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organised office space for case managers to reach maximum potential
- Developed strong working relationships with staff, fostering a positive work environment.
- Reviewed property title checks, conveyancing queries and approved completions on remortgage transactions
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Implemented staff training programs, enhancing legal knowledge and improving customer service skills.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
Remortgage Case Manager
O’Neill Patient Solicitors
07.2016 - 07.2022
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of mortgage offers, land registry title documentation and client legal information in order to ensure a smooth and straight forward remortgage application
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information to make sure the clients remortgage completed in a timely manner
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Managed a case load of up to 300 remortgage applications at the same time whilst keeping up strong communication with clients via email and telephone to guarantee timelines were met
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Trained new case managers, raising team's overall competency and service delivery standards.
- Streamlined case documentation procedures, reducing processing time and increasing efficiency.
Education
None - Maths, English, Science, Geography, PE, IT, French
Marple Hall School
Manchester06.2013
Skills
- Customer service
- Team leadership
- Decision-making
- Problem-solving
- Staff training and development
- Staff supervision
- Complaint Negotiation
Accomplishments
Outside of work I am keen golfer with a handicap of 0. I have also ran 6 marathons, 3 ultra marathons and a 70.3 Ironman triathlon. I believe this further demonstrates my determination and motivation to complete any tasks that I set out too accomplish.
Timeline
Assistant Manager
O’Neill Patient Solicitors
07.2022 - 09.2024
Remortgage Case Manager
O’Neill Patient Solicitors
07.2016 - 07.2022
None - Maths, English, Science, Geography, PE, IT, French
Marple Hall School
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