SAMUEL CHRIS TOMKINS
The Entrance ,NSW
Summary
i am a motivated and enthusiastic professional with a passion for sales and customer service. With hands-on experience in retail environments, I excel at building rapport with customers, understanding their needs, and driving sales growth. I bring strong communication skills, a proactive mindset, and a genuine enthusiasm for helping customers find the right solutions. Eager to contribute to a dynamic sales team and drive exceptional results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manger Sales Consultant
Sydney Tools
01.2023 - Current
- ongoing training to ensure team members have strong product knowledge and sale skills
- Led team in implementing process improvements to enhance operational efficiency and customer satisfaction.
- Mentored staff in best practices, ensuring high levels of performance and professional development.
- Analyzed sales data to identify trends, driving strategic decisions for inventory management and promotional activities.
- Coordinated cross-departmental initiatives to streamline communication and increase collaboration among teams.
- assist with sales, targets customer service and product demonstrations
Sales Consultant
Dynamic Home Enhancements
07.2021 - 12.2023
- Door to door sales of Aluminium and plantation shutters, Outdoor blinds. Interstate travel for sales, Customer service, Extensive product knowledge and research. then was promoted to salesman which involved closing customer sales, upselling and organising installation of the shutters
Assistant to the Manager
Pet Barn
02.2018 - 07.2020
- Staff rostering, stock control, cash handling, customer service, receiving delivers, delegating tasks, ensuring store schedule and objectives are met by employees
Customer Service
Accessory Kingdom
01.2016 - 01.2017
- Providing professional customer service through assisting and responding appropriately to customers enquires and desires, setting up and closing shop, stocktaking and taking inventory, managed the float, handling money and completing financial transaction, processing refunds when necessary.
Education
Diploma - Property Valuation
03-2021
Certificate IV - Retail Management
04-2022
Skills
- Combined Traffic Control Licence
- White Card
- RSA
- Ability to meet deadlines through superior time-management skills
- Friendly and welcoming customer service skills
- Responsible and professional independent worker
- Follow instruction well and enforces ‘Work Health Safety’ Policies
- Great in team work with reasonable ability to delegate
- Self-driven and motivated to pursue creative interests
- Able to build observe and inspect things
- Eager to learn and develop new skills
- Customer service
- Team leadership
- Customer relations
- Staff training and development
- Staff supervision
- Task delegation
- Staff management
- Retail operations
- Team building
- Sales strategies
- Business development
- Consulting
- Verbal and written communication
- Recruitment and hiring
- Coaching and mentoring
- Marketing
- Marketing tactics
- Computer skills
Certification
- Licensed white card
- RSA & RCG
- CERT 4 Sales Management
- Diploma in property valuation
Timeline
Assistant Manger Sales Consultant - Sydney Tools
01.2023 - Current
Sales Consultant - Dynamic Home Enhancements
07.2021 - 12.2023
Assistant to the Manager - Pet Barn
02.2018 - 07.2020
Customer Service - Accessory Kingdom
01.2016 - 01.2017
TAFE NSW - Diploma, Property Valuation
TAFE NSW - Certificate IV, Retail Management