Hi, I’m
SAMUEL COLLINS
Coomera,QLD
Overview
24
years of professional experience
Work History
BUSY/NDISBeenleigh, QLD
Employment Support Planner
08.2022 - 09.2022
Job overview
- Developed and maintained individualized support plans for clients.
- Conducted assessments to identify client needs and preferences.
- Collaborated with service providers to coordinate client services effectively.
- Monitored progress and adjusted plans based on client feedback and outcomes.
- Assisted clients in navigating NDIS processes for funding applications.
- Provided guidance on available resources and services within the community.
- Ensured compliance with relevant policies and regulations in planning processes.
- Fostered relationships with stakeholders to enhance service delivery options.
- Collaborated with cross-functional teams to align goals and ensure project success.
Queensland Police ServiceLogan City, QLD
Case Manager/Youth Mentor/YouthWorker
07.2015 - 06.2022
Job overview
- Coordinated case management services for individuals facing complex social issues.
- Developed and implemented intervention plans tailored to client needs and circumstances.
- Collaborated with multidisciplinary teams to ensure comprehensive support for clients.
- Monitored client progress, adjusting strategies to enhance service delivery and outcomes.
- Provided crisis intervention and emotional support during critical incidents or emergencies.
- Educated clients on available resources and programs to promote self-sufficiency and resilience.
- Maintained detailed case documentation in compliance with legal and procedural standards.
- Led training sessions for new staff on best practices in case management methodologies.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Coles Pty LtdSunnybank, QLD/ Nerang
Online Delivery Driver
03.2012 - 01.2016
Job overview
- Delivered products efficiently, ensuring timely arrival to customers and maintaining high service standards.
- Navigated routes effectively, optimizing delivery schedules for maximum efficiency and customer satisfaction.
- Maintained vehicle cleanliness and compliance with safety regulations, ensuring safe operations during deliveries.
- Assisted in inventory management by accurately tracking delivered items and reporting discrepancies promptly.
- Trained new drivers on best practices for delivery procedures and customer interaction techniques.
- Collaborated with warehouse staff to streamline loading processes, reducing wait times for deliveries.
- Implemented feedback systems from customers to enhance service quality and improve delivery experiences.
- Led initiatives to improve route planning, resulting in reduced fuel consumption and improved delivery times.
- Delivered packages to customer doorsteps and business offices.
Urban Style KutzKingston, QLD
Barbershop Manager/Stylist Manager
01.2009 - 03.2011
Job overview
- Oversaw daily barbershop operations, ensuring high-quality service and customer satisfaction.
- Managed staff scheduling and performance evaluations to optimize team efficiency.
- Developed and implemented marketing strategies to increase client retention and attract new customers.
- Trained and mentored junior barbers in cutting techniques and customer service best practices.
- Analyzed customer feedback to identify areas for improvement in service delivery and product offerings.
- Established strong relationships with vendors for timely supply procurement and cost negotiation.
- Created a positive work environment fostering teamwork, collaboration, and professional growth among staff.
- Maintained inventory management systems, tracking supplies to minimize costs and ensure availability.
- Implemented social media campaigns that showcased the barbershop''s workmanship, leading to increased online engagement from potential clients.
Secutor SecuritiesEagle Farm, QLD
Armed Security Guard/Armoured Vehicle Operator Etc
12.2002 - 07.2008
Job overview
- Monitored premises to ensure safety and security of personnel and property.
- Responded swiftly to security breaches, mitigating risks effectively.
- Conducted regular patrols, identifying potential hazards and ensuring compliance with security protocols.
- Trained junior guards on emergency procedures and operational standards.
- Collaborated with law enforcement during investigations to support incident resolution.
- Implemented enhanced surveillance measures, improving overall situational awareness across assigned areas.
- Developed and maintained detailed incident reports for management review and analysis.
- Led team in crisis situations, coordinating responses to ensure swift resolution of threats.
- Performed hourly patrols of building areas, parking lots and facility grounds.
Hilton Hotels CorporationBrisbane, QLD
Venue Supervisor Security
01.2001 - 01.2003
Job overview
- Supervised daily operations, ensuring adherence to service standards and guest satisfaction.
- Trained and mentored staff on best practices for venue management and customer engagement.
- Developed and implemented operational procedures to enhance efficiency and streamline processes.
- Monitored inventory levels, coordinating supply orders to meet event demands effectively.
- Collaborated with event planners to customize venue setups according to client specifications.
- Conducted regular inspections of facilities, identifying maintenance needs and ensuring compliance with safety regulations.
- Resolved guest complaints promptly, fostering a positive experience and maintaining brand loyalty.
- Led team meetings to discuss performance metrics, encouraging continuous improvement among staff members.
- Conducted regular performance evaluations of staff members to ensure continuous improvement in their skills and abilities.
- Ensured smooth running of events through diligent coordination with vendors, caterers, and other service providers.
- Handled client inquiries professionally, providing accurate information about the venue''s capabilities and availability promptly.
- Facilitated positive relationships between clients and vendors during contract negotiations.
- Resolved any conflicts or disputes between clients, staff, and vendors in a professional manner.
- Increased repeat business from satisfied clients by delivering exceptional customer service and tailor-made event solutions.
- Mentored junior staff members in best practices for effective supervision and management techniques within the industry.
- Implemented comprehensive safety protocols within the venue to minimize risks during large-scale events.
- Enhanced event experiences by effectively managing venue staff and overseeing daily operations.
- Maintained a clean, safe, and welcoming environment for guests through regular inspections and prompt resolution of any issues.
- Supervised events from start to finish using effective crowd control methods.
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
SECUREcorpToombul, QLD
Security Officer
03.2001 - 12.2002
Job overview
- Monitored premises to ensure safety and security of personnel and property.
- Conducted routine patrols and inspections to identify potential hazards or breaches.
- Responded promptly to alarms and incidents, coordinating with emergency services as needed.
- Trained junior officers on security protocols and emergency response procedures.
- Analyzed surveillance footage to investigate incidents and provide detailed reports.
- Collaborated with local law enforcement to maintain community safety initiatives.
- Reviewed and updated security policies to align with best practices and regulations.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Qantas Domestic T3Brisbane Airport
Valet Service Agent
10.1998 - 03.2001
Job overview
- Managed vehicle parking logistics to ensure efficient traffic flow and customer satisfaction.
- Operated and maintained parking equipment, ensuring optimal performance and safety compliance.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated with team members to streamline operations during peak hours, enhancing service delivery.
- Conducted regular inspections of vehicles for damage, ensuring accurate reporting and accountability.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Maneuvered vehicles into designated areas to maximize parking capacity.
- Provided punctual, polite valet services to uphold professional standards.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Located and retrieved vehicles quickly to minimize customer wait times.
- Developed rapport with repeat customers, remembering names and preferences for personalized service experiences.
- Handled guest inquiries and provided directions or assistance as needed, demonstrating excellent customer service skills.
- Assisted guests with luggage and personal items, ensuring smooth transitions between arrival and departure.
- Prioritized safe, secure environments for guests and vehicles through vigilant patrols.
- Logged and documented parked vehicle details for accurate records.
Education
KIA ORA TrainingCaboolture, QLD
No Degree from Certificate III Landscape & Construction
11-2025
World Academy of TEFL/TESOL
from TEFL/TESOL/TEYL/TEAL/TEOL
04-2023
HETC
No Degree from Diploma of Youthwork And Justice
05-2021
AccoraBrisbane, QLD
No Degree from Mental Health First Aid Certificate
07-2017
Queensland HealthSouthport, QLD
No Degree from Introductory To Drugs And Alcohol Certificate
02-2017
Youth JusticeMermaid Waters QLD
No Degree from Conflict Resolution/ Anger Triggers Certificate
02-2016
Security OperationsBrisbane, QLD
No Degree from Certificate I, II, III
05-2005
Haseman SecurityForest Lake QLD
No Degree from Firearms (Weapons) Licence Category C, E & H
05-2001
Kims Cuts BarberingAuckland, New Zealand
No Degree from Barbering/ Hairdressing
12-1996
Church of Jesus Christ of Latter-day SaintsAuckland, New Zealand
No Degree from Seminary (4 Years Biblical And Religious Studies)
11-1991
Skills
- Project management
- Data management
- Customer focus
- Community education
Timeline
Employment Support Planner
BUSY/NDIS
08.2022 - 09.2022
Case Manager/Youth Mentor/YouthWorker
Queensland Police Service
07.2015 - 06.2022
Online Delivery Driver
Coles Pty Ltd
03.2012 - 01.2016
Barbershop Manager/Stylist Manager
Urban Style Kutz
01.2009 - 03.2011
Armed Security Guard/Armoured Vehicle Operator Etc
Secutor Securities
12.2002 - 07.2008
Security Officer
SECUREcorp
03.2001 - 12.2002
Venue Supervisor Security
Hilton Hotels Corporation
01.2001 - 01.2003
Valet Service Agent
Qantas Domestic T3
10.1998 - 03.2001
KIA ORA Training
No Degree from Certificate III Landscape & Construction
World Academy of TEFL/TESOL
from TEFL/TESOL/TEYL/TEAL/TEOL
HETC
No Degree from Diploma of Youthwork And Justice
Accora
No Degree from Mental Health First Aid Certificate
Queensland Health
No Degree from Introductory To Drugs And Alcohol Certificate
Youth Justice
No Degree from Conflict Resolution/ Anger Triggers Certificate
Security Operations
No Degree from Certificate I, II, III
Haseman Security
No Degree from Firearms (Weapons) Licence Category C, E & H
Kims Cuts Barbering
No Degree from Barbering/ Hairdressing
Church of Jesus Christ of Latter-day Saints
No Degree from Seminary (4 Years Biblical And Religious Studies)