SAMUEL CURLEY
Melbourne,VIC
Summary
Goal-driven analyst polished in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. New to the call centre industry but with plenty operational knowledge and leadership training program experiences.
Overview
4
4
years of professional experience
Work History
Online Reputation Analyst
Sumo Energy
Melbourne, VIC
04.2023 - Current
- Implemented strategies for automating organizational processes.
- Identified opportunities for process improvements across the organization.
- Maintained accurate records of all data collected during analysis processes.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Managed the company’s social media and online review platforms
Apprentice Electrician
Front Line Human Resources
Melbourne, VIC
02.2022 - 03.2023
- Ensured compliance with relevant codes related to the National Electrical Code.
- Tested continuity of circuits in electrical wiring using testing devices such as ohmmeters, voltmeters and oscilloscopes.
- Assisted in troubleshooting problems with various types of control systems.
- Measured, cut and bent wire and conduit using hand tools and power tools.
Cashier
Spotlight
Frankston South, VIC
03.2020 - 02.2023
- Processed returns and exchanges of merchandise in accordance with store policies.
- Ensured compliance with all safety regulations within the store environment.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer inquiries regarding store policies and procedures.
- Assisted customers over the phone regarding store operations, product information and order placement.
Education
High School Diploma -
Padua College
Mornington, VIC10-2021
Skills
- Risk Mitigation
- Workflow Analysis
- System Analysis
- Issue Identification
- Regulatory Compliance
- Documentation And Reporting
- Process Implementation
- Effective Communication
- Time management abilities
- Adaptability
- Task Prioritization
- Team Collaboration
- Teamwork and Collaboration
Timeline
Online Reputation Analyst
Sumo Energy
04.2023 - Current
Apprentice Electrician
Front Line Human Resources
02.2022 - 03.2023
Cashier
Spotlight
03.2020 - 02.2023
High School Diploma -
Padua College