Samuel Dearie
Sunnybank
Summary
Smart candidate keeps meticulous details on status of customers and collection efforts. Friendly and engaging with great attention to detail.
Overview
5
5
years of professional experience
Work History
Account Representative
Collection House
01.2023 - 07.2024
- Worked with customer service to handle escalated customer issues.
- Managed and collaborated on team workload to reach targets for specific tasks.
- Worked with customer service representatives to handle escalated customer issues.
- Worked on financial Hardship cases, analysing their financial situation to find the best solution
- Managed accounts under case management. Handling accounts that are in arrears of greater than 180 days
- Worked with 4 different banks on collections. Bank of Melbourne, Bank of South Australia, Westpac and St.George.
System Analyst
University of Newcastle, NuBots research Team
01.2020 - 12.2021
- Worked with members to create AI that could play soccer
- Communicating ideas to students and potential investors.
Education
Bachelor of Software Engineering (Honours) -
University of Newcastle
12.2021
Skills
- Good communicator
- Open and honest
- Efficiency and Effectiveness
- Diplomatic
- Critical Thinking/problem Solving
- Empathetic
- Assertive
- Compassionate
References
Kaela Tusa - Team leader/Manager kaela.tusa@collectionhouse.com.au 0401749962
Richard Lewis - Team leader/Manager: 0468716461
Timeline
Account Representative
Collection House
01.2023 - 07.2024
System Analyst
University of Newcastle, NuBots research Team
01.2020 - 12.2021
Bachelor of Software Engineering (Honours) -
University of Newcastle
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