Samuel Eldridge
Northam,VIC
Summary
Dynamic retail professional with extensive experience at BWS, excelling in team leadership and customer service. Proven track record in driving sales through effective inventory management and persuasive communication. Recognized for implementing process improvements that enhanced operational efficiency and fostered a collaborative work environment. Committed to delivering exceptional customer experiences and achieving business objectives.
Overview
16
16
years of professional experience
Work History
Senior Team Member
BWS
07.2025 - Current
- Led team in optimizing operational workflows, enhancing efficiency and reducing downtime.
- Mentored junior staff, fostering skill development and promoting best practices within the team.
- Implemented process improvements that streamlined daily operations and increased overall productivity.
- Coordinated cross-functional projects, ensuring alignment with company objectives and stakeholder expectations.
Multi-Site Manager
BWS
11.2024 - 07.2025
- Oversaw operations across multiple store locations, ensuring consistent compliance with company policies, health and safety standards, and liquor licensing regulations.
- Led teams of 10-20 staff members, conducting performance reviews, training sessions, and scheduling to optimize productivity and reduce turnover.
- Implemented sales strategies that increased revenue through targeted promotions, visual merchandising, and upselling techniques, resulting in improved store performance metrics.
- Managed inventory levels, stock replenishment, and supplier relationships to minimize waste and maintain product availability during peak seasons.
- Resolved customer complaints and enhanced service quality, fostering loyalty and positive feedback in a competitive retail landscape.
Retail Assistant Level 3
BWS
04.2019 - 11.2024
- Provided expert product recommendations on a wide range of beers, wines, and spirits, driving customer satisfaction and repeat business.
- Handled high-volume transactions, including cash handling, POS system operations, and end-of-day reconciliations with 100% accuracy.
- Assisted in store merchandising, stock rotation, and promotional displays to maximize sales and ensure compliance with age-restricted sales protocols.
- Collaborated with team members during busy shifts to manage queues, restock shelves, and maintain a clean, organized store environment.
- Contributed to team training initiatives, mentoring junior staff on customer service best practices and operational procedures.
Assistant Department Manager
Woolworths
06.2017 - 04.2019
- Supported department operations in a large supermarket setting, supervising daily tasks such as stock management, pricing accuracy, and shelf allocation.
- Coordinated with cross-functional teams to execute promotional campaigns and seasonal events, boosting department sales by optimizing product placement.
- Monitored inventory turnover and reduced shrinkage through vigilant stock audits and loss prevention strategies.
- Delivered exceptional customer service, addressing inquiries and resolving issues to enhance the overall shopping experience.
- Assisted in staff rostering and training, promoting a collaborative work environment focused on efficiency and safety.
Assistant Manager
BWS
03.2015 - 06.2017
- Managed daily store operations, including opening/closing procedures, cash management, and compliance with responsible service of alcohol (RSA) guidelines.
- Led sales teams to meet and exceed targets by analyzing performance data and implementing motivational incentives.
- Oversaw inventory procurement and vendor negotiations to ensure cost-effective stock levels and timely deliveries.
- Handled escalated customer concerns, turning potential negative experiences into opportunities for loyalty building.
- Contributed to store improvements, such as layout redesigns and process optimizations, enhancing operational flow.
Sales Assistant
BWS
03.2012 - 03.2015
- Engaged customers with knowledgeable advice on product selections, promotions, and pairings, increasing average transaction values.
- Maintained store standards through regular cleaning, stocking, and organizing displays to create an inviting atmosphere.
- Processed transactions efficiently using POS systems and managed returns/exchanges in line with company policies.
- Supported team efforts during peak trading periods, such as holidays, to handle increased foot traffic and maintain service levels.
- Participated in stocktakes and inventory counts, identifying discrepancies and suggesting improvements to reduce errors.
Team Member
McDonald's
11.2009 - 03.2012
- Delivered fast and friendly service in a high-pressure quick-service restaurant, handling orders, payments, and food preparation.
- Collaborated with crew members to ensure smooth operations during rush hours, contributing to efficient drive-thru and counter service.
- Maintained hygiene and safety standards in food handling and store cleanliness, complying with health regulations.
- Assisted in training new hires on operational procedures and customer interaction techniques.
- Managed multitasking in a dynamic environment, balancing front-of-house service with back-of-house support.
Education
Counselling
Institute of Applied Psychology
Skills
- Customer Service Excellence: Building rapport, resolving complaints, and ensuring positive experiences
- Team Leadership & Management: Supervising staff, conducting training, and fostering collaborative environments
- Sales & Persuasion: Driving revenue through upselling, promotions, and product knowledge
- Inventory & Stock Management: Auditing, replenishment, and minimizing waste/shrinkage
- Communication & Empathy: Active listening, clear verbal/written skills, and understanding diverse customer needs
- Problem-Solving & Adaptability: Handling challenges in fast-paced settings and adapting to changing demands
- Time Management & Attention to Detail: Prioritizing tasks, meeting deadlines, and maintaining accuracy in operations
- Technical Proficiency: POS systems, inventory software, basic Microsoft Office, and retail technology tools
Timeline
Senior Team Member
BWS
07.2025 - Current
Multi-Site Manager
BWS
11.2024 - 07.2025
Retail Assistant Level 3
BWS
04.2019 - 11.2024
Assistant Department Manager
Woolworths
06.2017 - 04.2019
Assistant Manager
BWS
03.2015 - 06.2017
Sales Assistant
BWS
03.2012 - 03.2015
Team Member
McDonald's
11.2009 - 03.2012
Counselling
Institute of Applied Psychology