Samuel Friede
Caulfield South,VIC
Summary
Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
9
9
years of professional experience
Work History
General Manager
Rodney Mark Clothing and Uniforms
Heidelberg West, VIC
08.2020 - Current
- Analyzed existing processes for effectiveness, and developed new systems as needed to enhance overall productivity levels.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Designed sales and service strategies to improve revenue and retention.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Liaise with customers and suppliers, and improve business relationships.
- Conducted internal auditing and stocktakes.
- Created and implemented numerous policies and procedures, including the Modern Slavery Policy, Environmental Policy, Social Procurement Policy, and many more.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Prepared staff work schedules and assigned team members to specific duties.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
Sustainability Manager
T2 Tea
Collingwood, Vic
07.2018 - 07.2020
- Worked with stakeholders to identify potential areas for improvement in sustainability practices.
- Served as a point of contact between internal teams and external partners regarding issues related to environmental stewardship.
- Reviewed sustainability plans across industries to identify and implement optimal solutions.
- Coordinated with vendors on purchasing materials needed to support green initiatives.
- Performed energy audits and recommended energy and cost-saving measures to enhance operational sustainability.
- Mapped and reduced the entire operational carbon footprint. Remaining emissions were 100% carbon offset with the Qantas Future Planet Program.
- Transitioned 100% of tea products to certified sustainably sourced products.
- Implemented supplier auditing to ensure 100% of tea wares and accessories were sourced from an ethical supplier and manufacturer.
- Gained B-Corp certification for T2 for the first time.
- Assisted with Building and Store Team to achieve Green Star Rating for Bondi Junction Store
Quality and Compliance Analyst
T2 Tea
Collingwood, VIC
06.2016 - 07.2018
- Pursued continuous learning opportunities regarding latest compliance and procedural changes.
- Created plans to improve and correct operations in order to stay compliant.
- Conducted research on laws, regulations, and industry trends related to the organization's operations.
- Managed the preparation and submission of regulatory filings and reports.
- Coordinated internal compliance review and monitoring activities to ensure adherence to laws and regulations.
- Advised on the compliance implications of new business initiatives and product launches.
- Facilitated the investigation of compliance breaches and the implementation of disciplinary measures.
- Conducted due diligence on third-party vendors to ensure compliance with company standards.
- Creation and maintenance of product information forms, and creation of a master database for all products.
Online Customer Service Representative
T2 Tea
Collingwood, VIC
10.2015 - 06.2016
- Created detailed documentation of each customer interaction for future reference purposes.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Worked with customers while accessing, reading and inputting information into numerous applications.
- Demonstrated excellent communication skills when handling difficult customer service situations.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Resolved customer complaints in a timely manner.
Education
Graduate Degree - Botany
University of Melbourne
Parkville, VIC09-2015
Bachelor of Science - Biochemistry And Molecular Biology
University of Melbourne
Parkville, VIC11-2013
High School Diploma -
Mount Scopus Memorial College
Burwood, VIC10-2007
Skills
- Effective leader
- Communication skills
- Strategy
- Problem resolution
- Vendor negotiations
- Analytical skills
- Budget forecasts
- Supply chain management
- Emissions tracking
- Environmental compliance
- Environmental policy development
- Sustainable procurement
- Corporate social responsibility
- Environmental auditing
Affiliations
- T-shirt making side business
- Sports
- Running and exercise
- Reading
- Cooking
- Gardening
References
References available upon request.
Timeline
General Manager
Rodney Mark Clothing and Uniforms
08.2020 - Current
Sustainability Manager
T2 Tea
07.2018 - 07.2020
Quality and Compliance Analyst
T2 Tea
06.2016 - 07.2018
Online Customer Service Representative
T2 Tea
10.2015 - 06.2016
Graduate Degree - Botany
University of Melbourne
Bachelor of Science - Biochemistry And Molecular Biology
University of Melbourne
High School Diploma -
Mount Scopus Memorial College
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