Samuel Gilchrist
Toowoomba
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
KFC Restaurant
05.2024 - 02.2025
- Processed payments for credit and debit cards and returned proper change for cash transactions
- Provided weekly work schedules to employees to accommodate business demands and vacation requests
- Rotated merchandise and displays to feature new products and promotions
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
- Walked through store areas to identify and proactively resolve issues negatively impacting operations
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
- Created and maintained safe and secure work environments for employees
- Analysed customer feedback and implemented strategies to improve customer experience
Shift Supervisor
KFC Restaurant
04.2021 - 05.2024
- Completed store opening and closing procedures and balanced tills
- Trained new employees and delegated daily tasks and responsibilities
- Helped store management meet standards of service and quality in daily operations
- Responded to and resolved customer questions and concerns
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Enforced company policies and regulations with employees
- Conducted routine inspections to check quality and compliance with established specifications
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress
- Resolved conflicts between employees to maintain positive and productive work environments
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials
- Located and resolved problems with team production and performance to maintain consistent quality levels
- Supervised ongoing daily production phases
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services
Food Service Team Member
KFC Restaurant
11.2020 - 04.2021
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
- Received orders from customers and input into order management system
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Prepared food orders to support waitstaff and other team members
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company
- Made food according to standard recipes with requested changes for customer satisfaction
- Distributed food during busy peak periods to drive customer satisfaction
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures
Skills
- Stock management
- Employee coaching
- Regulatory compliance
- Store organization
- Customer service management
- Staff management
Timeline
Assistant Store Manager
KFC Restaurant
05.2024 - 02.2025
Shift Supervisor
KFC Restaurant
04.2021 - 05.2024
Food Service Team Member
KFC Restaurant
11.2020 - 04.2021
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