Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Accomplished Sales Manager offering 5 years of experience developing and maximizing excellent customer service and sales targets. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging.
Hi, I’m
Samuel Guo
Penrith
Summary
Overview
9
years of professional experience
1
Certification
Work History
ICCPP HongKong
Sales Manager-customer Developing and Maintainence
2023.08 - 2024.07 (11 months)
Job overview
- Sales revenue boosts 30%, achieved 350,000 USD monthly during this job
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Attended industry events and conventions to seek sales opportunities.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Evaluated performance against goals and implemented appropriate development plans.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Eigates Shenzhen Electronic Technology Ltd
Customer Service Representative
2022.08 - 2023.07 (11 months)
Job overview
- Responded to customer requests for products, services, and company information, daily process over 30 clients inquiries
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Tracked customer service cases and updated service software with customer information.
- Investigated and resolved customer inquiries and complaints quickly.
Shenzhen KDW Technology Ltd
Sales Manager-foreign Trade
2019.11 - 2023.06 (3 years & 7 months)
Job overview
- Drove sales by developing multi-million dollar contract sales, successfully developed over 15 new clients and every order over 100,000 USD monthly
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Organized promotional events and interacted with community to increase sales volume.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Wired and Wireless Solution
Accounts Assistant
2015.06 - 2019.09 (4 years & 3 months)
Job overview
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements, daily dealing with over 20 clients inquiries and fast processing over 50 emails and customer calls
- Organized data into multiple spreadsheets to streamline data.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Communicated regularly with customers regarding account questions and issues.
- Assisted management with annual expense plans to strategically track income or revenue.
Education
Macquarie University Sydney, NSW
Master of Professional Accounting-CPA Extension from Accounting
04.2015
University Overview
Skills
SOFT SKILLS:
- -Problem Solving: focus on customer/clients demands instead of sales supplies
- -Critical Thinking: innovative way of planning and applying not system copying
- -Teamwork: group player and achieve goals in general
- -Attention to Details: job agenda planed steps by steps, work procedures finished in details and also detailed watching customer or clients motions to act
HARD SKILLS:
- -MS office
- -MYOB
- -Marketing
- -Mandarin
Sales skills：
- Sales Planning
- Client Relationship Management
- KPI Tracking
- Profitability Optimization
Accomplishments
Accomplishments
- Promoted to Regional Sales Manager after one successful years in the sales department.
- Named "Manager of the Year" in 2020 and 2022.
- Supervised team of 10 staff members.
- Achieved 300,000 USD sales values on average of 1 year period through effectively customer strategics alliance and sales team stimulation.
Certification
- Certificates of Professional accounting-associates
- Certificates of Child care III
- CPSP - Certified Professional Sales Person
Tennis，Indoor rock climing，boating，Swimming，Gym workout，Classic music，Concerts
Tennis，Indoor rock climing，boating，Swimming，Gym workout，Classic music，Concerts
Leisure time and weekends are all scheduled with extra activities, not only with family and friends but also enjoy life and prepare myself well for the incoming challenges.
All these happiness and joys in these sports enable me to bring smiles and upsides to my workplace. No complain but always be ready for the next task.
Being enthusiastic about life is great and easier to get along with colleagues and customers in working time and sometimes it will be a soft topic to ease tension when it is necessary.
Additional Information
Additional Information
Visa entitlement： Permanent Residency.
Length of stay in Australia: Since 2010
Marriage status: Married with a boy
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
Sales Manager-customer Developing and Maintainence
ICCPP HongKong
2023.08 - 2024.07 (11 months)
Customer Service Representative
Eigates Shenzhen Electronic Technology Ltd
2022.08 - 2023.07 (11 months)
Sales Manager-foreign Trade
Shenzhen KDW Technology Ltd
2019.11 - 2023.06 (3 years & 7 months)
Accounts Assistant
Wired and Wireless Solution
2015.06 - 2019.09 (4 years & 3 months)
Macquarie University
Master of Professional Accounting-CPA Extension from Accounting
- Certificates of Professional accounting-associates
- Certificates of Child care III
- CPSP - Certified Professional Sales Person
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