SAMUEL HAYWARD
Ascot,QLD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Frontline Sales, Key Accounts and Warehousing
Haymans Brisbane Airport
01.2022 - Current
- Improved client retention rates by attending to approximately 30 incoming calls, emails and front counter communications and proactively identifying opportunities to upsell or cross-sell products.
- . Participated in regular sales meetings to discuss team goals, share best practices, and brainstorm innovative strategies for driving revenue growth.
- Established rapport with prospective clients through active listening skills which enabled the identification of their unique pain points leading to effective problem-solving strategies during sales pitches.
- Collaborated closely with other departments like finance, operations and logistics to ensure seamless order processing and timely deliveries which led to a high satisfaction rate among customers.
- . Developed strong product knowledge through continuous learning initiatives that enabled persuasive presentations and effective handling of objections during sales discussions.
- Built a reputation as a trusted advisor among clients by staying informed about industry trends and offering valuable insights during conversations.
Stablehand
Various Racing Stables And Horse Stud Farm
10.2019 - 01.2022
- Maintained clean stables for optimal horse health and safety standards for approximately 10-15 horses daily.
- Maintained saddles, bridles, and riding gear and helped fit items to specific horses.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Demonstrated strong multitasking abilities while managing multiple responsibilities within fast-paced stable environments.
- Supported trainers during riding lessons, providing assistance in handling horses and maintaining equipment.
- Participated in horse shows and competitions as part of team support, preparing horses for events and assisting during performances.
- Ensured adherence to stable policies and procedures by consistently modeling best practices for fellow team members and providing guidance as needed.
- Promoted safe working environment, adhering to all necessary protocols and procedures.
Skypoint Attendant and WSA
Skypoint
12.2017 - 07.2019
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Responded to approximately 50 customer inquiries daily and resolved complaints to establish trust and increase satisfaction.
- Handled cash transactions accurately, ensuring proper documentation for financial records.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Assisted with inventory management to ensure adequate stock levels were maintained for smooth operations.
- Participated in training programs to stay current on industry best practices and company policies.
Customer Service Officer
Currumbin Wildlife Sanctuary
01.2014 - 11.2014
- Managed approximately 50 incoming calls, emails and front counter customer communications every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Education
Skills
- A high level of computer skills, including PowerPoint, excel, word, notebook, publisher file management, and other programmes such as movie maker
- Demonstrated skills in Customer Service and working within teams
- Understanding of Health and Safety issues and responsible work practices
- Demonstrated conversational, reading and writing skills in Spanish
- Strong Communication and Interpersonal Skills
- Adaptable and Flexible
- Excellent Written and Verbal Communication
Languages
Spanish
Limited Working
Hobbies and Interests
- Have competed at State and National Championships for Track & Field and Cross Country.
- Dragon Boat Racing at State Level
- Surf Life Saving at National Level
- Animals (Particularly Horses, Cats and Dogs).
- Electrical & electrical wholesale industry
- Finance
- Linguistics
References
- John Conway, Commercial Manager, Haymans Brisbane Airport, (07) 3370 0333
- Jay Newell, Key Accounts Manager, Haymans Brisbane Airport, 0414 895 506
Timeline
Frontline Sales, Key Accounts and Warehousing
Haymans Brisbane Airport
01.2022 - Current
Stablehand
Various Racing Stables And Horse Stud Farm
10.2019 - 01.2022
Skypoint Attendant and WSA
Skypoint
12.2017 - 07.2019
Customer Service Officer
Currumbin Wildlife Sanctuary
01.2014 - 11.2014
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