Samuel Henshaw
Mawson
Summary
Seasoned Driver with safe driving record and positive attitude. Highly effective and skilled at determining best routes.
Over 7 years of customer service experience, with team supervision and office work.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Mobile Speed Camera Operator
G4S
02.2021 - Current
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Followed all relevant traffic laws and safety regulations.
- Drove safely in various weather and road conditions to avoid accidents.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
Customer Service Supervisor / Store Services Assistant
Woolworths
08.2013 - 02.2021
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Assessed and authenticated customer exchanges, voids and returns.
- Coached employees through day-to-day work and complex problems.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Performed quality control and monitored work performance standards.
- Resolved issues and built rapport and relationships with customers.
- Exceeded team goals and collaborated with team members to implement customer service initiatives.
- Moved between Moruya, Wollongong, and Batemans Bay stores
- Interacted with customers by phone, email or in-person to provide information.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Managed the store safe and ensured all moneys coming and going were accurate and correct.
- Ensured team members were paid correctly by managing payroll
- Promoted a positive work environment through open communication, fostering team collaboration and high morale.
Assisted in Seagrass and Estuary Health Monitoring
Water Ecosystem Monitoring
01.2010 - 12.2011
- Joined local team of scientists and volunteers monitoring the health of Candlagan Creek and Tomaga River
- Attended workshops and partook in water quality testing and marine life surveys
- Developed experience to efficiently complete tests and demonstrate evidence
Education
Higher School Certificate -
Moruya High School
Moruya2014
Skills
- Valid Driver's License
- Clean Driving Record
- Safe Driving Practices
- City and non-city driving
- Defensive Driving
- Punctual and Reliable
- Coaching and Mentoring
- Honest and Trustworthy
- Multitasking and Prioritization
- Attention to Detail
Certification
- Responsible Service of Alcohol
Timeline
Mobile Speed Camera Operator
G4S
02.2021 - Current
Customer Service Supervisor / Store Services Assistant
Woolworths
08.2013 - 02.2021
Assisted in Seagrass and Estuary Health Monitoring
Water Ecosystem Monitoring
01.2010 - 12.2011
Higher School Certificate -
Moruya High School
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