SAMUEL HILLS

Working at established manchester and homewares brand Bed Bath N' Table for their busy Christmas, boxing day and new year trade period.

• Remained calm and poised in a high-stress, dynamic environment to promote service to customers and staff.
• Answered the phone, liaised with other stores to transfer stock and processed direct to customer shipping.
• Processed sales through Bed Bath N' Table's unique POS system.
• Product knowledge in Morgan & Finch, Morris & Co and Cotton house products alongside external stock.
• Educated staff and customers on textile, thread counts and construction of product.
• Met and exceeded daily KPIs and customer satisfaction and boosted store budgets.
• Participated in ongoing training to stay updated on current products, promotions, and industry trends.
• Executed visual merchandising to national statewide guidelines to attract customers and drive sales in-store.
• Boosted store revenue through upselling and cross-selling techniques.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Developed strong rapport with customers and created positive impression of business.

• Working with luxury lifestyle products from across the globe in a high class environment - homewares, designer goods, larder and tools for life.
• Extensive product knowledge to upsell and move product at high price points.
• Operated POS systems such as Vend, Tyro and Shopify.
• High attention to cleaning and store upkeep with emphasis on visual merchandising and storytelling.
• Performed stocktake, receiving stock and clearly labelling and pricing items.
• Responsible for opening and closing the store independently.
• Collaborated with team members to achieve monthly sales targets and objectives.
• Greeted customers and helped with product questions, selections, and purchases.
• Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
• Professional presentation with fashionable and appropriate dress attire.

• Operated as a food and beverage attendant alongside an usher for a government ran organisation.
• Provided accurate directions to theatre locations, ensuring smooth traffic flow throughout the cinema and carpark complex's.
• Supported special events such as MIFF by assisting with setup, breakdown, and coordination of event logistics, enhancing overall guest experience.
• Maintained a clean and organized cinema environment, promoting comfort and enjoyment for guests.
• Aided inventory management with collecting stock and restocking items as needed.
• Provided assistance to guests with special needs and school groups alongside helping with seat accommodations.
• Scanned patrons tickets and welcomed them into cinema sessions.
• Communicated with team members via radio systems to aid success of busy film sessions.

• Worked as a retail sales assistant throughout COVID-19 pandemic and beyond.
• Reduced wait times for customers through swift transaction processing and multitasking abilities.
• Assisted in training new employees on in-store procedures and core company values.
• Handled cash, credit card and gift cards through POS systems.
• Opened and closed premises with diligence and precision.
• Promoted store loyalty programs and special offers to increase customer retention rates.
• Retrieved items for customers and verified prices.
• Collected online orders swiftly to ensure customer satisfaction.
• Sequenced stock and returned misplaced items to correct aisles and positions in-store.
• Maintained current knowledge of store promotions and highlighted sales to customers.