Samuel Hiosan
Sheidow Park,Australia
Summary
Results driven automotive leader with hands-on experience managing day-to-day operations of an Auto Masters franchise. Proven ability to lead technicians, improve performance, profitability, and deliver outstanding customer satisfaction.
Combining strong mechanical trade background, people leadership, and franchise operations experience. Well positioned to support, coach, and improve performance across the Auto Masters network.
Overview
12
12
years of professional experience
Work History
Store Manager
Auto Masters
Christies Beach, SA
04.2023 - Current
- Supervised daily store operations to ensure optimal customer service and satisfaction.
- Coordinated with suppliers to maintain optimal stock levels.
- Ensured compliance with safety regulations and company policies, creating a safe working environment.
- Led team meetings to communicate goals, motivate staff, and share best practices for efficiency.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain a positive customer experience.
- Managed employees successfully in a fast-paced environment through communication and feedback.
- Maintained high standard of customer reviews and feedback reflected through positive reviews.
Automotive Mechanic
Auto Masters
Christies Beach, SA
06.2021 - 04.2023
- Increased workshop efficiency by maintaining a clean and organized workspace.
- Inspected and tested equipment to locate worn and damaged parts.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Exceeded customer expectations by consistently delivering exceptional service and workmanship.
- Performed diagnostics, servicing, and repairs across brakes, suspension, engines, transmissions, electrical and HVAC systems.
- Delivered high-quality workmanship aligned with Auto Masters standards.
Automotive Mechanic
City Holden
Hillcrest, SA
02.2014 - 06.2021
- Diagnosed and repaired vehicles in line with manufacturers standards and procedures.
- Resolved mechanical faults using technical information and procedures.
- Maintained retail and fleet vehicles through preventive and corrective service and maintenance.
- Achieved Holden Silver Level Diagnostic Technician status.
- Recognised for reliability, attention to detail, and consistent repair quality.
Education
Certificate III - Light Vehicle Mechanical
TAFE SA
Regency Park, SA02.2018
Certificate II - Automotive Air Conditioning
TAFE SA
Regency Park, SA02.2018
Skills
- Strong business, financial and operational knowledge
- Staff training
- Customer service
- Team leadership
- Conflict resolution
- Quality assurance
- Workshop organisation
- Problem resolution
- Customer satisfaction
- Problem-solving
- Multitasking and organization
- Friendly and positive
- Store operations
Timeline
Store Manager
Auto Masters
04.2023 - Current
Automotive Mechanic
Auto Masters
06.2021 - 04.2023
Automotive Mechanic
City Holden
02.2014 - 06.2021
Certificate III - Light Vehicle Mechanical
TAFE SA
Certificate II - Automotive Air Conditioning
TAFE SA