Samuel Hirmiz
Horningsea Park,NSW
Summary
Versatile Team Member ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success, eager to learn more about the skills required to advance professionally. Holds quality and teamwork in high esteem.
Overview
5
5
years of professional experience
Work History
Customer Support Specialist
Tyro
Sydney, NSW
05.2023 - Current
- Answered inbound calls, chats and emails to facilitate customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Troubleshoot hardware and software components
- Handling multiple tasks such as creating case notes on Salesforce,communicated across slack channels and raised JIRAs and technical support tickets
- Performed extensive front-line investigations into technical issues, and log cases with accurate information to provide a full record of each issues and resolution
- Worked effectively with cross-functional teams in sales, technical support and Tyro health
- Proficient in using sales force and Jira
Team Member
Goodman Fielder
Moorebank, NSW
03.2022 - 12.2022
- Rotated through series of different stations based on team needs.
- Built and maintained working relationships with peers and upper management.
- Upheld high standards of productivity and quality in operations.
- Worked hard to learn required tasks quickly to maximize performance.
Team Member
Toll Enterprise
Prestons , NSW
11.2018 - 02.2022
- Using technology such as scanners and computers
- Trained new team members using approved training materials and information.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Stacked labeled packages onto pallets and wrapped with shrink wrap to prepare for shipping.
Education
High School Graduate -
Good Samaritan Catholic College
Hinchinbrook, NSW12.2018
Skills
- Product Knowledge
- Complaint Handling
- Call Management
- Inbound and Outbound Calling
- Attention to Detail
- Willingness to Learn
- Positive Attitude
- Clear Communication
- Customer Service Excellence
- Technical Troubleshooting
- Collaborative Team Player
- Troubleshooting Network Issues
- Friendly, Positive Attitude
- Salesforce
Languages
English
Timeline
Customer Support Specialist
Tyro
05.2023 - Current
Team Member
Goodman Fielder
03.2022 - 12.2022
Team Member
Toll Enterprise
11.2018 - 02.2022
High School Graduate -
Good Samaritan Catholic College
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